Rabobank adopts the Code of Banking Practice

Rabobank Australia Limited is committed to working towards improving the standards of practice and service within the banking industry. As part of this commitment, Rabobank Australia Limited has adopted the Code of Banking Practice as published by the Australian Bankers’ Association in August 2003 and modified in May 2004 (the ‘Code’). This voluntary code of conduct governs the behaviour of banks, encouraging fair and ethical behaviour, with the goal to protect individual and small business customers (as defined in the Code).

The Code contains a number of undertakings by banks, including:

• Providing effective disclosure of information regarding our products
• Having available documentation which better explains your rights regarding banking services
• Ensuring effective staff training and competency
• Having in place appropriate dispute resolution processes 

Printed copies of the Code are available at all Rabobank branches, or you can access the Code online by clicking here.

Should you have any questions regarding the Code generally, please contact the Client Services Unit on 1800 025 484 between 8am – 6pm Sydney time.

The Code requires that Rabobank Australia Limited publishes guidelines setting out the manner in which it will:

(a) deal with applications for transfers of mortgage and consents to transfer of title pursuant to a Family Court determination or approval; and

(b) otherwise enforce debts affected by a family law property settlement.

You can download a copy of the Guidelines for Parties Involved in Family Law Property proceedings by clicking here or visit our branches or contact our Client Services Unit on 1800 025 484 between 8am – 6pm Sydney time to have a copy sent to you.