Privacy policy
Each member of the Rabobank Group based in Australia, being:
- Coöperatieve Centrale Raiffeisen-Boerenleenbank B.A. ("Rabobank") Australia Branch (ABN 70 003 917 655) (AFSL 238 446)
- Rabo Australia Limited (ABN 39 060 452 217) (AFSL 241 232)
- Rabobank Australia Limited (ABN 50 001 621 129) (AFSL 234 700)
- Rabo Equipment Finance Limited (ABN 37 072 771 147)
- Soft Commodity Trading Pty Limited (ABN 45 085 595 562)
and each of their subsidiaries is bound by the Privacy Act 1988 (Cth) and the National Privacy Principles set out in that Act. These Principles govern how these organisations collect, manage and use personal information. You can get more information on request about the way each of these organisations manages the personal information it holds by contacting it via the means set out at the end of the Privacy Statement (see below).
Privacy statement
This Privacy Statement contains information about how each member of the Rabobank Group in Australia deals with and manages personal information obtained by using the website of the Rabobank Group at www.rabobank.com.au, and by other means. You should also refer to the Rabobank Internet Banking Conditions of Use which contain information about the privacy of personal information collected using Rabobank Internet Banking.
Personal information collected
Via the website
The members of the Rabobank Group do not collect any personal information about you when you use this website (other than when you use Rabobank Internet Banking) unless you make an enquiry of us. If you make an enquiry of us, we generally collect your name, contact details (including e-mail) and any other information you include in your enquiry.
For statistical purposes we collect information on website activity (such as the number of users who visit the web site, the date and time of visits, the number of pages viewed and navigation patterns). This information does not identify an individual but it does provide the members of the Rabobank Group with statistics that we can use to analyse and improve our website.
The Internet Banking and @Rabobank sections of this website use "per session" cookies which time the period you are in those sections. The cookies do not collect any personal information and are removed once you exit those sections.
Via other means e.g. application forms
The kinds of personal information collected via means other than the website include contact details and, depending upon the product or service requested, financial and transaction details. In most cases, no sensitive information is collected.
Personal information is generally collected directly from the person concerned, usually at the time of contact. Sometimes personal information is also collected from another third party eg the person's credit history.
Use and disclosure of personal information
In relation to the website, we collect your personal information for the purpose of attending to any request or enquiry you make of us and to assist us to detect and prevent fraud or other activities which may harm our website or systems. If you do not provide us with all or part of the information requested when you access our website, you may be denied usage of some of the website and we may not be able to attend satisfactorily or at all to your request or enquiry.
Otherwise, personal information is generally collected to enable the proper determination of a request to supply a product or service and, subsequently, to supply that product or service.
Unless you have instructed us not to do so, personal information may be shared with related companies within the Rabobank Group and used to give you information which may be of interest to you, including about other products and services that are offered by other members of the Rabobank Group. Such information may be given by electronic means, unless contrary instructions are received. Other uses may also be authorised by you.
Please contact us if we have received your personal information and you do not wish to receive the abovementioned type of information.
Unless you have instructed us not to do so, personal information may also be disclosed to third parties to assist us in the determination of whether to provide a product or service requested and, subsequently, in its provision. For example, your name and the fact that you have applied for a loan may be disclosed to a credit reporting agency which supplies information about your credit history. Other information may also be required to be disclosed by law, for example certain financial information in some cases to the Australian Taxation Office.
Furthermore, some of the functions needed to supply products and services are outsourced to other organisations eg mailing, financial processing, information technology and data storage functions. These organisations are bound to use the information only for the agreed tasks and keep that information confidential.
In the event that personal information is transferred overseas, it is for administrative and internal compliance purposes only.
Personal information security
The members of Rabobank Group are committed to keeping secure the data you provide us and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse or alteration. Personal information held by the Rabobank Group is protected by a number of physical and electronic safeguards including restricted access to storage areas and computer databases.
Rabobank Internet Banking has added features to maximise the security of your data. For further information please refer to the technical and security information section of this website.
Contact us about privacy
You can request access to the personal information a member of the Rabobank Group holds about you by completing a Request for Access of Personal Information form which is available at any branch or by contacting us as set out below.
If you have a concern or complaint about the privacy of your personal information held by us, our contact details are as follows:
- Email (sydney.privacy@rabobank.com); or
- Telephone on 1800 825 484 between 8 a.m. and 6 p.m. Monday to Friday Sydney time; or
- Writing to The Privacy Officer, Rabobank Group, GPO Box 4577, Sydney NSW 2001.