Ask Questions. Get answers.
Making the most out of your internet banking account is easy once you have everything set up in a way that suits you. There’s many great features you can access that help make banking with us easier for you and your business.
Here’s some Frequently Asked Questions about Rabobank Internet Banking* that we’ve been asked over the years from fellow online bankers:
1. How do I register for Rabobank Internet Banking?
To be eligible for Rabobank Internet Banking you will need to have a Rabobank All In One Account or a Rabobank Rural, Harvest, Seasonal or Commercial Loan.
To register, you can call our Rabobank Internet Banking InfoLine on 1800 640 442 between 8am and 6pm, Monday to Friday, Sydney time (+61 2 8115 2002 if calling from outside Australia) or your Rabobank Rural Manager on 1300 30 30 33.
2. What can I use Rabobank Internet Banking for?
Rabobank Internet Banking provides secure access to your Rabobank accounts through the Internet.
You can:
- View up-to-date details of your accounts including account summary, transaction history (for up to 18 months on some accounts), current interest options and electronic copies of your statements.
- Request transactions (subject to cut-off times) and make enquiries 24 hours a day, 7 days a week.
- Make payments from your accounts to nominated or third party accounts.
- Set up your own payee lists for use across all accounts to which you are linked.
- Transfer funds between your accounts (subject to cut-off times).
- Book fixed interest rates up to 10 business days in advance on some loans.
- Import and export payment files from your financial management software.
- Make temporary principal reductions on some loan accounts.
- Enquire about your accounts via our secure Mail service.
- Manage your own Delegated users including "two-to-sign" transaction functionality.
- Impose restrictions on your own Delegated users.
It's simply another way to do your banking with us - at your convenience.
3. What do I do if I forget my Username or PIN (Personal Identification Number) or want to change my PIN?
If you have forgotten your Username or PIN or wish to change it at any time please call the Rabobank Internet Banking InfoLine on 1800 640 442 (or +61 2 8115 2002 if calling from outside Australia) between 8am and 6pm Monday to Friday, Sydney time.
The new PIN is effective upon issue and can be used immediately.
4. What do I do if I lose or damage my token or if it has been stolen?
Please call the Rabobank Internet Banking InfoLine as soon as possible on 1800 640 442 (or +61 2 8115 2002 if calling from outside Australia) between 8am and 6pm, Monday to Friday, Sydney time. If you call outside these hours, please leave us a voicemail message with your details.
5. How much does it cost to use Rabobank Internet Banking?
Rabobank Internet Banking is free for business accounts.
There is no charge to register and currently there are no bank transaction fees or bank fees for using the service, for business accounts.
The costs of your internet access (via your Internet Service Provider) are your responsibility.
6. How do I make transfers to my other Rabobank accounts?
A transfer is the movement of available funds between your internet-accessible accounts. Provided you have access to the accounts you are transferring from and to, it is a simple process and allows you to transfer funds in real time (subject to cut-off times).
7. What details do I need to make a payment to another financial institution's account?
To make payments to another financial institution's account using Rabobank Internet Banking you will need to provide the following payee information:
- BSB (Bank State Branch) number
- Account name
- Account number
Please note that payments cannot be made to credit card accounts through this system, however you may be able to use BPAY.
8. What software packages can I export to, or import from, using Rabobank Internet Banking?
Using Rabobank Internet Banking you can export a transaction list from your computer to financial management software such as AgriMaster™, CA$hmanager Rural™, Phoenix™, Quicken™** and MYOB™.
You can also import payments and batch templates from financial packages as above to your computer.
Export files produced are in a CSV (Comma Separated Value) or QIF format.
Batch payment or import files must be in an ABA format.
Please contact your software supplier to check if your financial management software is compatible.
**Intuit Inc., USA, is the owner of intellectual property rights in the name 'Quicken'.
9. Who do I call if I experience technical problems?
If you have a problem accessing the Internet, you should contact your Internet Service Provider (ISP) or software manufacturer. If you can access other internet sites but are having problems with Rabobank Internet Banking, you can call the Rabobank Internet Banking InfoLine on 1800 640 442 (between 8am and 6pm Monday to Friday, Sydney time).
10. How will I know when I'm registered and able to access Rabobank Internet Banking?
Your Rabobank Internet Banking registration kit includes an explanation of the registration process.
You will be asked to call us on a special phone number to confirm receipt of your kit before your login is activated.
11. Can I cancel a transaction that I have requested using Rabobank Internet Banking?
Future-dated transactions that display in the (Payments pending authorisation table on the Payments main screen) and have an appropriate action along side them can be cancelled via the internet prior to the date they take effect. For transactions dated today, once the transaction has been confirmed it cannot be cancelled via the internet. However, you can call the Rabobank Internet Banking InfoLine on 1800 640 442 (8am and 6pm Monday to Friday, Sydney time) and we will make every effort to assist you where possible.
12. Can I allow other people to access my accounts using Rabobank Internet Banking?
Subject to agreement by all account owners you can permit others to access, view or transact on your account. For more information on how to register a Delegated User you can call the Rabobank Internet Banking InfoLine on 1800 640 442 (between 8am and 6pm Monday to Friday, Sydney time).
13. What hours is Rabobank Internet Banking available?
Rabobank Internet Banking can be used 24 hours a day, 7 days a week subject to availability of the system (eg. Internet outage, maintenance outage etc) and availability of your ISP connection.
14. When will my transaction be processed and are there cut-off times for processing requests?
You may request a transaction at any time but the applicable cut-off time will affect the date on which the transaction is processed. Current cut-off times from Monday to Friday, excluding public holidays, are.
- Interest Rate Bookings, Payments, BPAY® Payments, Transfers, Direct Debits, Batch Payments and Interest Rate Bookings: 4.00pm Sydney time, however transfers between your Rabobank accounts may be processed the same day.
15. Can I pay my accounts using BPAY?
Paying bills is easy using the industry-standard BPAY® system. All you need to do is set up each billers' BPAY details once, and then select their name for future payments.
® Registered to BPAY Pty Ltd ABN 69 079 137 518
- *NOTE: to be read in conjunction with the terms and conditions of use.
If you have any questions about Rabobank Internet Banking, call our Rabobank Internet Banking
InfoLine on 1800 640 442 (or +61 2 8115 2002 if calling from outside Australia) between 8.00am and 6.00pm Monday to Friday, Sydney time, and a member of our Client Services team will be happy to assist you. Alternatively you can e-mail Client Services on sydney.internet.banking@rabobank.com.