Rabobank Online Savings Mobile Banking
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Online and Mobile Banking will be unavailable between 10:00pm on Saturday 24th August and 6:00am on Sunday 25th August while we make some improvements. We apologise for any inconvenience. If you’d like to speak to us, we’re available Monday to Friday 8am to 7pm AEST on 1800 445 445.
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Rabobank Online Savings Mobile Banking

Where can I download the Rabobank Online Savings Mobile App?

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Rabobank's Online Savings Mobile Banking app for Australia is available on the Apple App store for Apple devices and Google play store for Android devices. Simply search for the latest version by typing in "Rabobank Online Savings Mobile Banking AU" and follow the download prompts.

Can I use the app while traveling?

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The great thing about the Digipass is that it can operate overseas. As long as you have the Digipass and access to the internet you can perform all your normal transactions online.

If you use an Android or Apple device, you may wish to take advantage of our Mobile App to access your funds.

Hope this helps!

If you are already overseas, you can call us on +612 8115 2558 if you have any questions or require any assistance. We’re here from 8am to 7pm Sydney-time, Monday to Friday.

Can I continue using my existing RaboDirect mobile app?

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No, the RaboDirect mobile app will no longer work as of the 18th April 2019. You will need to download the new 'Rabobank Online Savings AU' App from the App Store or Google Play. You will need your Digipass when you register for the first time. Check here for the detailed steps.

Can I have more than one customer number logged in?

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At this stage, you can only have one subscription per device.

For now, if you have more than one Rabobank Online Savings customer number (previously RaboDirect), you may be interested in installing the App on a separate device and register your second customer number. Otherwise, you can choose to remove your current customer number and register your second customer number on your device by selecting ‘I Forgot my PIN’.

It’s important to note, this will override your replace your customer number and you’ll need your Digipass when registering.

We’re continuing to take on-board feedback regarding the Rabobank Online Savings Mobile App, as we aim to improve your mobile banking experience.

Should you require any further assistance, please feel free to respond to this email or call our Sydney-based team on 1800 445 445 Monday to Friday 8am-7pm (Sydney time).

Can I install the Rabobank Online Savings Mobile App on more than one phone or tablet?

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Yes, you can download and register the Rabobank Online Savings Mobile App on up to six devices per account.

You’ll need your customer number and Digipass to register the first time, and the steps you take are the same as logging in to online banking.

How do I register for the Rabobank Online Savings Mobile Banking?

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To register for mobile banking, you’ll need your Digipass and customer number. The steps you take to register on your Mobile App are the same as logging in to online banking. 

After downloading the app:

  1. Choose "Register for mobile banking" from the main menu
  2. Read and acknowledge your agreement with the Terms and Conditions; if you’d like to see a full version of these conditions, they’re also available on the Rabobank website.
  3. Enter your Online Savings customer number in the first field
  4. Use your Digipass to generate an authorisation code (just like logging in) and enter it in the next field.

Steps to generate your Digipass code are:

  1. Press the orange key to start your Digipass.
  2. Enter your 5 digit Digipass PIN.
  3. Your Digipass will display 'APPLI'.
  4. Press 1 to generate your 6 - 8 digit code, enter this code in the box and tap 'Continue'.
  5.  Choose and confirm a five digit PIN to use for mobile banking. When you choose your PIN, just make sure it's not 5 consecutive or repeating numbers. This process builds the Digipass in to your app. So after you've registered, you won't need to use your Digipass with the mobile app.

How do I unlock my Digipass?

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If you have locked your Digipass, log into the Rabobank Online Savings online banking then select ‘Unlock Digipass’ link on the log in page and complete three simple steps to reactivate your Digipass.

You will need to enter your customer number, Date of birth and then select how you would like to receive your secure code (either via email or SMS).

Clicking ‘Send PIN’ will send the unlock code via the preferred channel and will be delivered to you within 10 minutes.

The second step is to reset your personal Digipass PIN. 

To do this you will need to:

  1. Press the orange key to start your Digipass 
  2. Enter the unlock code received via email/SMS
  3. Enter your own and unique PIN, then enter this into your Digipass twice

Your Digipass PIN has now been unlocked and you can complete step three of the unlocking process. Simply follow the onscreen instructions.