FAQs - Rabobank Online Savings Mobile Banking
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FAQs - Rabobank Online Savings Mobile Banking

Where can I download the Rabobank Online Savings Mobile App?


Rabobank's Online Savings Mobile Banking app for Australia is available on the Apple App store for Apple devices and Google play store for Android devices. Simply search for the latest version by typing in "Rabobank Online Savings Mobile Banking AU" and follow the download prompts.

Can I use the app while traveling?


The great thing about the Digipass is that it can operate overseas. As long as you have the Digipass and access to the internet you can perform all your normal transactions online.

If you use an Android or Apple device, you may wish to take advantage of our Mobile App to access your funds.

Hope this helps!

If you are already overseas, you can call us on +612 8115 2558 if you have any questions or require any assistance. We’re here from 8am to 7pm Sydney-time, Monday to Friday.

Can I continue using my existing RaboDirect mobile app?

No, the RaboDirect mobile app will no longer work as of the 18th April 2019. You will need to download the new 'Rabobank Online Savings AU' App from the App Store or Google Play. You will need your Digipass when you register for the first time. Check here for the detailed steps.

Can I have more than one customer number logged in?


At this stage, you can only have one subscription per device.

For now, if you have more than one Rabobank Online Savings customer number (previously RaboDirect), you may be interested in installing the App on a separate device and register your second customer number. Otherwise, you can choose to remove your current customer number and register your second customer number on your device by selecting ‘I Forgot my PIN’.

It’s important to note, this will override your replace your customer number and you’ll need your Digipass when registering.

We’re continuing to take on-board feedback regarding the Rabobank Online Savings Mobile App, as we aim to improve your mobile banking experience.

Should you require any further assistance, please feel free to respond to this email or call our Sydney-based team on 1800 445 445 Monday to Friday 8am-7pm (Sydney time).

Can I install the Rabobank Online Savings Mobile App on more than one phone or tablet?


Yes, you can download and register the Rabobank Online Savings Mobile App on up to six devices per account.

You’ll need your customer number and Digipass to register the first time, and the steps you take are the same as logging in to online banking.

How do I register for the Rabobank Online Savings Mobile Banking?


To register for mobile banking, you’ll need your Digipass and customer number. The steps you take to register on your Mobile App are the same as logging in to online banking. 

After downloading the app:

  1. Choose "Register for mobile banking" from the main menu
  2. Read and acknowledge your agreement with the Terms and Conditions; if you’d like to see a full version of these conditions, they’re also available on the Rabobank website.
  3. Enter your Online Savings customer number in the first field
  4. Use your Digipass to generate an authorisation code (just like logging in) and enter it in the next field.

Steps to generate your Digipass code are:

  1. Press the orange key to start your Digipass.
  2. Enter your 5 digit Digipass PIN.
  3. Your Digipass will display 'APPLI'.
  4. Press 1 to generate your 6 - 8 digit code, enter this code in the box and tap 'Continue'.
  5.  Choose and confirm a five digit PIN to use for mobile banking. When you choose your PIN, just make sure it's not 5 consecutive or repeating numbers. This process builds the Digipass in to your app. So after you've registered, you won't need to use your Digipass with the mobile app.

How to log in and out of the app


Once you've registered for mobile banking, use your five-digit Mobile Banking PIN to log in and manage your savings wherever you are.

If you're having trouble entering or remembering your PIN, you have five attempts before your access is blocked.

Logging out happens automatically when:

  • You leave the app (by pressing the home button or switching to another app)
  • Your phone goes to sleep mode
  • You lock your phone screen
  • No interactions have been made after 3 minutes
  • If you accept a phone call while using the app

How to reset blocked access to mobile banking


If you've entered your PIN incorrectly five times and blocked your access to mobile banking, you can register again using your Digipass and customer number. To do this, use the "I forgot my PIN" option on the login screen and follow the steps to register (just like you did the first time).

How to reset your Mobile Banking PIN


"If you've forgotten your mobile banking PIN, you can reset your registration from the app log in screen by tapping ""I forgot my PIN"". You'll be prompted to reset your registration using your customer number and Digipass (just like when you first registered for mobile banking). "

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