Just a heads up, our public website (rabobank.com.au) will be offline for scheduled maintenance between 10:00 pm on Saturday 20th of April to 6:00am on Sunday, 21st of April 2024. We apologise for any inconvenience.
Please note from 15 March 2024 any Australian Variable Rate changes to the All in One - Regulated Loan Standard Line of Credit will be made available on our website and in The Australian newspaper and any changes to the credit fees and charges to the All in One - Regulated Loan Standard Line of Credit will be communicated to you in writing and made available on our website (see www.rabobank.com.au/regulated-loan-changes for more information).
Rabobank warns of an increased risk of scam and fraudulent activity including fictitious emails regarding fake Rabobank Term Deposits. Protect yourself online https://www.rabobank.com.au/security
We have brought the RaboDirect and Rabobank brands together as one, ‘Rabobank’. Click on the tabs to find out more about the changes and updates.
NOTE: The RaboDirect Mobile Banking App has been replaced by a new app, so the old app will no longer work and should be uninstalled. If you haven’t already, you’ll need to download our new Rabobank Online Savings AU Mobile Banking App. See below steps to start using our new app.
For the past decade, RaboDirect has operated as the online savings arm of Rabobank. Our research has told us that our customers love the fact that 100% of their savings are used to support Aussie farmers. To bring our savings and farming clients together in one community, we've recently changed our name from RaboDirect to Rabobank and brought our websites together. On this new single site, you’ll have easy to access online banking, product information, help and support and contact details. You’ll find your products and accounts under Rabobank Online Savings. We look forward to receiving feedback on our new website so we can continue to improve our service to you.
Founded by farmers, for farmers over 120 years ago, the Rabobank Group continues to invest in a sustainable food future for all, supporting the production of more food, using less of the world’s precious resources. Our cooperative values mean that we are accountable to only our clients and communities, not to shareholder demands like many other banks, so we can focus 100% on our mission of helping farmers grow sustainably to feed a growing world population.
As the world’s leading agribusiness bank, the Rabobank Group finances over $145bn in the food and agriculture sector globally. We also support small and micro farmers toward self-sufficiency in 22 emerging and developing countries through the Rabo Foundation.
We’ve recently made some updates to your online banking and delivered a new mobile app. With a consistent design across both, you’ll find a new layout of your account summary screen and simpler navigation to view transactions and complete transfers.
The RaboDirect Mobile Banking App has been replaced by a new app, so the old app will no longer work and should be uninstalled. If you haven’t already, you’ll need to download our new Rabobank Online Savings AU Mobile Banking App.
Follow these three simple steps to start using our new app:
Uninstall / delete your current RaboDirect mobile banking app from your device
Download the new ‘Rabobank Online Savings AU’ App from the App Store or Google Play
(Look for this icon)
Have your Digipass handy to register the new app for first time use.
Here’s a quick overview of our new online banking:
Because of the upgrade, some of the features you are used to seeing won’t be immediately available in our new online banking site or mobile app, but we’ll keep working on them to give you the best possible user experience. In the meantime, you will notice the following differences:
Online Banking
• The last login date won’t be displayed
• The account creation date won’t be displayed
• Previously, statements could be filtered by any date range, now they can be generated month by month (only 2 years’ worth of statements will be available)
• Tax statements will only be available for the preceding tax year
• Account nick names won’t be displayed
• Notice Saver Interest Account currently can’t be modified
• Term Deposits are now listed under the account summary screen
• Your Telephone PIN can’t be changed – if you remember your pin, you can still use this to identify yourself when you call us
• Decrease transfer limit won’t be an option online but we can help. Call us on 1800 445 445
• Remaining daily limit will no longer be displayed but we can help. Call us on 1800 445 445
• Product information will not be displayed, but this is available on the website
• My quick links is no longer available, but the new navigation is quick and easy to use
Mobile App
• Open Term Deposit is not available, but this can be done in online banking
• Term Deposit change re-investment option temporarily only available in Online Banking
• The last login date won’t be displayed
• Change Pin won’t be an option
• Balance Peek won’t be displayed
Rabobank Online Savings Terms and Conditions - Summary of changes
Merging RaboDirect into Rabobank meant that we had to make some changes to our Terms and Conditions.
These Terms and Conditions are compliant with the new Banking Code of Practice, which came into effect on 1 July 2019, and we have also simplified them so they are easier for you to read and understand. The new Terms & Conditions can be found here.
We’ve summarised the changes below so you can quickly bring yourself up-to-date:
1) We’ve changed all ‘RaboDirect’ references to ‘Rabobank’ or ‘Rabobank Online Savings’
2) On the whole, we’ve simplified the Terms and Conditions to make it easier to read and understand, including:
a) Simplifying the language and terminology used;
b) Rearranging the order of clauses to make them easier to for you to follow;
c) Moving the Definitions section to the end of the document and reducing the amount of defined terms;
d) Substantially reducing the length of the Terms and Conditions, by removing unnecessary words and clauses, including the following sections in their entirety:
i. Losses Relating to Electronic Instructions
ii. Multi-Owner Accounts
iii. Information we provide
iv. Hyperlinks
v. Combing Accounts and Set off
vi. Losses relating to electronic instructions
vii. General information
viii. Corrections
ix. Risk Management
x. Financial Services Guide
xi. Regulated Superannuation funds;
e) Substantially updating the following sections:
i. General Requirements of Accounts and Account owner restrictions (now together, “Requirements open an Account”)
ii. Consent to Receive Electronic Communications (now “Communications with you”)
iii. Direct Debit Authority Service Agreement
iv. Errors, Disputes and Complaints
3) We’ve updated our rights to change the terms and conditions to be more fair to you, to clearly set out the specific circumstances in which we can amend the terms and conditions, and to give you at least 30 days’ notice if any change is unfavourable to you. We have also clarified our right to close an account with reasonable notice.
4) We’ve removed clauses related to Business and Trust accounts as we no longer offer them to new customers.
5) We’ve removed references to third party transfers as we no longer offer this.
6) We’ve changed the terms to reflect changes to the way we provide you with statements.
7) We’ve added a new section about how your account can be operated by intermediaries and attorneys
8) We’ve added a new clause regarding use of our promotional offers.
RaboDirect Financial Services Guide – Summary of changes
As of the 23rd April, the RaboDirect Financial Services Guide was replaced by the Rabobank Financial Services Guide which can be found here.
RaboDirect Privacy Policy – Summary of changes
As of the 23rd April, the RaboDirect Privacy Policy was replaced by the Rabobank Privacy Policy which can be located here.
Notice Saver Product Disclosure Statement – Summary of changes
The Notice Saver Account Product Disclosure Statement (PDS) has been updated to reflect the name change from RaboDirect to Rabobank. The updated PDS can be found here.
‘On Behalf Of’ Account Structure Changes – Summary of changes
As of Tuesday the 23rd April 2019, we will no longer support the ‘On Behalf Of’ account structure. Any existing On Behalf Of accounts will stay open in the primary account holder’s name and will in effect operate and be treated in the same way as an Individual account. There will be no change to login details, interest rates or account details and the same Digipass can continue to be used as normal.
If you no longer use your account or wish to close it down, please call us on 1800 445 445 or send us a secure message with your request.
We’re always striving to improve your experience with us and that means we not only listen to, but also act on, your feedback.
So when we found out just how much our RaboDirect customers love that their savings are used to support Aussie farmers, we decided to bring our savings and farming clients together in one community under the Rabobank name.
From 23rd April 2019, we have been officially known as Rabobank Online Savings.
We know that when changes occur it can be confusing, which is why we've made the transition as easy as possible by bringing our Rabobank and RaboDirect customers together under one brand, Rabobank, with a single website offering everything our clients need in the one place.
The new website was launched in May and any customers who go online to www.RaboDirect.com.au will be automatically directed to www.Rabobank.com.au
A cooperative bank founded by farmers more than a century ago, today Rabobank's sole focus remains food and agribusiness, financing $145 billion in the sector globally.
For the past decade, RaboDirect has operated as the online savings arm of Rabobank. RaboDirect customers are helping our Aussie farmers grow while they grow their own savings. That's because 100% of deposits are used to fund Australian agribusiness through Rabobank.
To put it simply, RaboDirect was rolled into the Rabobank brand. There were no actual changes to the entity where your savings are being invested, this remains Rabobank Australia Limited.
Our email address has changed from info@RaboDirect.com.au to ClientServicesAU@Rabobank.com. You can also use the contact us form on our website or send us a secure message from your online banking if it's an account related inquiry.
Yes, because of the upgrade, some of the features you are used to seeing won’t be immediately available in our new online banking site or mobile app, but we’ll keep working on them to give you the best possible user experience. In the meantime, you will notice the following differences:
Online Banking
• The last login date won’t be displayed
• The account creation date won’t be displayed
• Previously, statements could be filtered by any date range, now they can be generated month by month (only 2 years’ worth of statements will be available)
• Tax statements will only be available for the preceding tax year
• Account nick names won’t be displayed
• Notice Saver Interest Account currently can’t be modified
• Term Deposits are now listed under the account summary screen
• Your Telephone PIN can’t be changed – if you remember your pin, you can still use this to identify yourself when you call us
• Decrease transfer limit won’t be an option online but we can help. Call us on 1800 445 445
• Remaining daily limit will no longer be displayed but we can help. Call us on 1800 445 445
• Product information will not be displayed, but this is available on the website
• My quick links is no longer available, but the new navigation is quick and easy to use
Mobile App
• Open Term Deposit is not available, but this can be done in online banking
• Term Deposit change re-investment option temporarily only available in Online Banking
To register for mobile banking, you’ll need your Digipass and customer number. The steps you take to register on your Mobile App are the same as logging in to online banking.
After downloading the app:
1. Choose "Register for mobile banking" from the main menu.
2. Read and acknowledge your agreement with the Terms and Conditions; if you’d like to see a full version of these conditions, they’re also available on the Rabobank website.
3. Enter your Online Savings customer number in the first field.
4. Use your Digipass to generate an authorisation code (just like logging in) and enter it in the next field.
Steps to generate your Digipass code are:
1. Press the orange key to start your Digipass.
2. Enter your 5 digit Digipass PIN.
3. Your Digipass will display 'APPLI'.
4. Press 1 to generate your 6 - 8 digit code, enter this code in the box and tap 'Continue'.
5. Choose and confirm a five digit PIN to use for mobile banking. When you choose your PIN, just make sure it's not 5 consecutive or repeating numbers. This process builds the Digipass in to your app. So after you've registered, you won't need to use your Digipass with the mobile app.
If you have locked your Digipass, log into the Rabobank Online Savings online banking then select ‘Unlock Digipass’ link on the log in page and complete three simple steps to reactivate your Digipass.
You will need to enter your customer number, Date of birth and then select how you would like to receive your secure code (either via email or SMS).
Clicking ‘Send PIN’ will send the unlock code via the preferred channel and will be delivered to you within 10 minutes.
The second step is to reset your personal Digipass PIN.
To do this you will need to:
1. Press the orange key to start your Digipass.
2. Enter the unlock code received via email/SMS.
3. Enter your own and unique PIN, then enter this into your Digipass twice.
Your Digipass PIN has now been unlocked and you can complete step three of the unlocking process. Simply follow the onscreen instructions.
Rabobank's Online Savings Mobile Banking app for Australia is available on the Apple App store for Apple devices and Google play store for Android devices. Simply search for the latest version by typing in Rabobank Online Savings Mobile Banking AU" and follow the download prompts.
The great thing about the Digipass is that it can operate overseas. As long as you have the Digipass and access to the internet you can perform all your normal transactions online.
If you use an Android or Apple device, you may wish to take advantage of our Mobile App to access your funds.
Hope this helps!
If you are already overseas, you can call us on +612 8115 2558 if you have any questions or require any assistance. We’re here from 8am to 7pm Sydney-time, Monday to Friday.
At this stage, you can only have one subscription per device.
For now, if you have more than one Rabobank Online Savings customer number (previously RaboDirect), you may be interested in installing the App on a separate device and register your second customer number. Otherwise, you can choose to remove your current customer number and register your second customer number on your device by selecting ‘I Forgot my PIN’.
It’s important to note, this will override your replace your customer number and you’ll need your Digipass when registering.
We’re continuing to take on-board feedback regarding the Rabobank Online Savings Mobile App, as we aim to improve your mobile banking experience.
Should you require any further assistance, please feel free to respond to this email or call our Sydney-based team on 1800 445 445 Monday to Friday 8am-7pm (Sydney time).
We have released a brand new mobile app, with a look and feel that's consistent with online banking to make it easier for you to manage your savings. You can find the new ‘Rabobank Online Savings AU’ App on the App Store or Google Play.
No, the RaboDirect mobile app will no longer work as of the 18th April 2019. You will need to download the new 'Rabobank Online Savings AU' App from the App Store or Google Play. You will need your Digipass when you register for the first time. Check here for the detailed steps.
No, your Rabobank Online Savings (Previously RaboDirect) Customer Number or BSB & Account numbers remain the same. The Rabobank Online Savings BSB is 142-201.
To reflect the changes to our brand, our internet banking services, and in preparation for the new Banking Code of Practice (effective 1 July 2019), we've updated our Terms & Conditions. We also simplified them, making them easier to understand, and clarifying our respective rights and obligations.
Our system can no longer support this account structure, this means any existing 'On behalf of' accounts will only reflect the primary account holder's name as of the 23rd April 2019, and will in effect operate and be treated in the same way as an Individual account.
We are changing the way we generate statements, you will receive a monthly notification advising you when your new statement is available to view or download.
