Cookies

This Cookie statement contains information about how we place, use and store cookies on your device when you use our website. Rabobank Australia uses cookies and similar technologies to ensure the correct and secure operation of our website and to improve the way we offer our products and services.

We review this statement on a regular basis which means that it may change from time to time. If you want to know more about the way Rabobank handles your Personal data, you can always find the most current version of our Privacy Policy at www.rabobank.com.au. You may also contact the Privacy Officer:

Latest Version: 01 June 2024

 

What are cookies?

A cookie is a small text file, which is stored on your device (i.e. mobile phone or desktop) in order to recognise your device during recurring visits when browsing the internet.

The cookie stores information via your browser with a purpose for websites to authenticate or identify the device at the time of your visit. Cookies may contain information such as your website browsing behaviour and preferences. 

A cookie cannot identify you as an individual, cannot read your hard drive or make your device perform any action. 

Why do we use cookies?

We use various types of cookies across our website, but cookies can also be used by other parties such as Google to collect anonymised browsing data. For example, we use Google Analytics to help us improve the experience and performance of our website. Google also uses the information collected for other purposes such as targeted relevant marketing campaigns. 

We use cookies for the following purposes: 

  • To inform you about our products, services and content in a better, more personalised and relevant way; 
  • To perform analyses for research purposes;
  • To improve the experience, functionality and performance of the website; 
  • For security purposes; and
  • To manage our relationship with you as a customer, for instance logging in/out of internet banking.

Types of cookies

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or logging in. You can set your browser to block or alert you about these cookies, but some parts of the website will not then work. 

Targeting & Tracking Cookies

These cookies may be set through our website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other websites. They do not store personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Analytical and Functional Cookies

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around the website. The information that these cookies collect is aggregated and is therefore anonymous. If you do not allow these cookies we will not know when you have visited our website, and will not be able to monitor our website’s performance.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our website pages. If you do not allow these cookies then some or all of these services may not function properly. For example, when searching for contact details, information will not be automatically adjusted to your location

Allowing, managing and deleting cookies

Your Cookie Consent for this website is recorded by choosing to ‘allow all’ or ‘disable all’ cookies by clicking on the cookie banner notification. You can also select which cookies you consent to and which you do not, as well as update your preferences at any time on this website.

You can choose which cookies you allow by adjusting the settings in your browser. You must adjust these cookie settings separately for each browser and for each device.

You can choose to change the settings on your browser to turn off cookies altogether. However, this may mean that some of the functionality on our website will not be available to you (e.g. remembering your log in information, and remembering your website preferences).

Deleting cookies from your device

You can delete all cookies on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited. For more detailed control over cookies, check the privacy and cookies setting of your browser.

If you choose to ‘disable all’ cookies the website experience will not be as relevant and personalised.

Adobe Analytics and Google Analytics 4

Our website uses Adobe Analytics (provided by Adobe Inc.) and Google Analytics 4 (provided by Google Inc). 

Adobe Analytics and Google Analytics 4 both use cookies and text files placed on your computer to help the website analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Adobe and Google on servers in the United States.  
 
You can refuse the use of cookies by either clicking on ‘manage cookies’ and selecting your preferences on our website’s cookie banner or selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of the website. You can also opt out of being tracked by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add-on. This add-on instructs our analytics platforms to stop sending information about your website visits to Google Analytics. 
 
If you do not click ‘manage cookies’ on our cookie banner (i.e. refuse the use of cookies), or opt out of Google Analytics (please note that this will stop sending your information to Google Analytics only), the platforms will use this information to evaluate your website use, compile website activity reports for website operators, and provide other services relating to website activity and internet usage. Each platform may also transfer this information to third parties where required by law or where such third parties process the information. By using this website and clicking ‘allow all’ cookies on our cookie banner, you consent to Adobe and Google processing data pertaining to your use of our website and about yourself in the manner and for the purposes set out above.   

Cookies and other techniques

The following table shows you the list of cookies and other technologies that our website uses. These are third parties engaged to provide services for us and this statement does not cover the processing performed by them. We encourage you to read the privacy statement of third parties in order to understand how they process your Personal Information.

 

Strictly Necessary Cookies

Cookie Name

Description

Expiry Duration

FIRST PARTY

AWS_AWSALB, AWSALBCORS, affinity

 

 

This cookie is managed by AWS and is used for load balancing.

 

6 days

Akmai_bm_mi, ak_bmsc, ak_bmsc, bm_sv

 

This cookie is associated with Akamai and is used to differentiate between traffic from humans and bots.

 

Session

OneTrust _OptanonConsent, OneTrust _OptanonAlertBoxClosed

OptanonAlertBoxClosed

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category.

365 days

Performance Cookies

Cookie Name

Description

Expiry Duration

FIRST PARTY

Google Analytics_ga_xxxxxxxxxx

This is a cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website.

0

Google Analytics _ga

This cookie name is associated with Google Universal Analytics. This cookie is used to distinguish unique users and aggregate these into analytics.

730 days

Google Analytics _gclxxxx

 

This cookie name is associated with Google’s conversion tracking cookie.

90 days

Google Analytics _gid

We use these Google Analytics cookies to collect information about how visitors use our websites, including the number of visitors, how they came to our websites and the pages they visited. This information is also used to help us improve our site

1 day

Adobe_ TEST_AMCV_COOKIE, s_vnc365, s_sq, s_tp

This cookie is associated with Adobe Analytics site tracking.

Up to 365 days

Adobe_s_ivc, s_ips, s_ppv, s_cc,

This cookie is associated with Adobe Analytics site tracking.

 

Adobe__s_nr30,

This cookie is associated with Adobe Analytics site tracking.

30 days

HotJar _hjTLDTest, hjSessionUser_xxxxxx,

_hjSession_xxxxx

 

Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.

A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.

Up to 365 days

Microsoft_uetvid

 

This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.

 

365 days

Targeting Cookies

Cookie Name

Description

Expiry Duration

FIRST PARTY

Adobe_ AMCV, AMCVS,  TEST_AMCV_COOKIE_WRITE

This cookie is associated with Adobe Analytics site tracking.

Up to 365 days

Facebook_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers

90 days

Microsoft_uetsid

This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.

0

THIRD PARTY

Twitter_personalization_id, muc_ads

This cookie is associated to Twitter. The main business activity is: Social Networking Services.  Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting.

Up to 730 days

Facebook_fr

This cookie is associated to facebook.com. Contains browser and user unique ID combination, used for targeted advertising.

90 days

YouTube_VISITOR_INFO1_LIVE

This cookie is used as a unique identifier to track viewing of videos set by Youtube.com

180 days

YouTube_YSC, requests, GOOGLE_ABUSE_EXEMPTION, VISITOR_PRIVACY_METADATA, nextId, TESTCOOKIESENABLED

YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

Up to 50 days

Doubleclick_IDE

This cookie is associated to Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange

730 days

Doubleclick_test_cookie, _dlt

This cookie is associated to Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange

0

Microsoft_MUID, MR, MSPTC

This domain is owned by Microsoft - it is the site for the search engine Bing.

365 days

Google_NID

Google platform data gathered from services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.

180 days

Adobe_everest_session_v2, everest_g_v2, Stores the current session ID and browser and visitor ID. Created after a user initially clicks an ad. Used to map the current and subsequent clicks with other events on your website.Up to 1 year
Demdex_ demdex, dpmThis cookie helps Adobe Audience Manager perform basic functions such as visitor identification, ID synchronization, segmentation, modelling, reporting, etc.6 months