Customer Due Diligence (CDD) and Know Your Customer (KYC)

Rabobank, as with other financial institutions, is an entity that is subject to laws (including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006) which place obligations on us to apply identification and verification procedures to our customers and have ongoing customer due diligence.

From time to time we may contact you to confirm if the information we hold is still up-to-date and accurate. We may ask you for additional information and/or documents if there is potential that your circumstances may have changed, or if the information we need to obtain about you or the entity you are associated with, was not collected when you opened your account.

All financial institutions have their obligations both domestically and abroad however they may have different methods to Rabobank in terms of addressing these. Rabobank is part of the international Rabobank Group whose ultimate holding company, Coöperatieve Rabobank U.A (Rabobank Nederland), is based in the Netherlands. Rabobank Australia is therefore required to comply with Australian, Dutch and European Union (EU) AML/CTF legislation, amongst others.

We understand that circumstances change over time. To ensure we hold up-to-date and accurate information so we continue to protect our customers and our business, as well as complying with the AML/CTF Act, Rabobank reviews and updates its customers’ information on an ongoing basis.

If you decide not to provide the information and documents, Rabobank may not be able to continue to provide you the services relating to your account. If you have any questions, please feel free to give us a call.

Rabobank Online Savings KYC team –  call us on 1800 792 812, Monday to Friday between the hours of 9am and 5pm Sydney time. Alternatively, email us at KYCAU@rabobank.com

Rabobank Country Banking Business Support Team – call us on +61 2 8115 2010 Monday to Friday between the hours of 9am and 5pm Sydney time. Alternatively, email us at AustraliaKYC@rabobank.com

You will need to provide the requested information within 30 calendar days of being notified.

Depending on the type of the account with Rabobank, we may request personal information about account holders, individuals who own or control (directly or indirectly) an entity and/or supporting documentation about an entity’s operating and shareholding structure.

Please find the relevant forms for your type of account located here. Please click on the Rabobank Online Savings Forms / Country Banking tab and scroll down to the Know Your Customer Forms for your account type.

You might receive a call or an email from our KYC team to provide information to meet our regulatory obligations.

To check that the call or email you’ve received is really from Rabobank KYC team, you can call us on the numbers below.

Remember, while on call or on email for KYC information, we'll never ask you to transfer funds or reveal your passwords or Internet Banking code. We’ll never include a link to login directly from an email or SMS or ask you to share your screen.

For Australian legislation, visit http://www.austrac.gov.au/businesses/legislation/amlctf-act.

Please refer to our certification reference sheet by clicking here.

You can email electronic copies of completed forms and certified documentation: 

• If you're a Rabobank Online Savings customer: to the Rabobank Online Savings KYC Team at KYCAU@rabobank.com
• If you're a Rabobank Country Banking customer: to the Rabobank Country Banking Business Support Team at AustraliaKYC@rabobank.com

Alternatively you can send them via post to Reply Paid GPO Box 4577 Sydney ‎2001 (no stamp required).

Please note there may be delivery delays with the Reply Paid Service beyond our control.

Please find the relevant forms located here. Please click on the Rabobank Online Savings Forms tab / Country Banking KYC Forms tab and scroll down to the Know Your Customer Forms for your entity type.

Alternatively contact us and we’ll be happy to send you a new copy via email or post.

Rabobank Online Savings KYC team – call us on 1800 792 812, Monday to Friday between the hours of 9am and 5pm Sydney time. Alternatively, email us at KYCAU@rabobank.com.

Rabobank Country Banking Business Support Team – call us on +61 2 8115 2010 Monday to Friday between the hours of 9am and 5pm Sydney time. Alternatively, email us at AuustraliaKYC@rabobank.com.

The U.S. Foreign Account Tax Compliance Act (FATCA) is a legislation introduced by the U.S. Government to improve tax compliance of U.S. individuals and entities. FATCA requires non-U.S. financial institutions, including Australian institutions to ensure U.S. individuals and entities with financial accounts outside of the U.S. pay tax on their income.

The term Ultimate Beneficial Owner means an individual who ultimately owns or controls (directly or indirectly) the entity.

Definition of ownership: Owning 25% or more of the entity. This can be directly (such as through shareholdings) or indirectly (such as through another company’s ownership or through a bank or broker)
Definition of control: Having the power to make decisions about the entity’s finances and operations. They may exert control through trusts, agreements, arrangements, understandings, policies or practices.