Internet and Mobile Banking will be offline for scheduled maintenance from 10pm Saturday 24 May to 6am Sunday 25 May 2025

Our communication platform will be offline for scheduled maintenance from 11pm on 2 June 2025 to 1:30am 3 June 2025 and 12am to 3am on 18 June 2025. There will be minor disruptions to customers receiving SMS verification codes during this time.

If you’d like to speak to us, we’re available Monday to Friday 6am to 8pm (Sydney time) on 1800 445 445.

Cognitive Impairments and Serious Medical Conditions

If you are having trouble remembering or making decisions, we have several options to support your safe access to banking. We will also consider serious medical conditions when delivering our banking services.

1401975699

We will listen and support with tailored banking solutions such as working with your elected third-party and if necessary and/or refer you to external support services.  

Living with dementia - The National Dementia Helpline is a free telephone service that provides information and advice to:

  • People living with dementia.
  • People concerned about changes to memory and thinking.
  • People with Mild Cognitive Impairment (MCI).
  • Family, friends, and carers living with dementia.
  • People who work in health and aged care.  

You can contact the National Dementia Helpline on 1800 100 500.

Australian Banking Association Fact Sheet - contains information about how to setup a Power of Attorney to help manage your banking needs, as well as how to protect yourself from financial abuse.  

Power of Attorneys - We have made it easy to find the information you need to know about giving someone access to your accounts or what we require so you can manage someone else’s banking. If you would like to get general information on Power of Attorneys to understand:

  •  the different types of power of attorneys you can put in place on your accounts.
  • how power of attorney arrangement will work on your account.
  • how to revoke an existing power of attorney or appointed a new attorney on your accounts.

Please click on the “Power of Attorney (POA) & Authorities” website for more information.