Product and Service Scams
Product and service scams involve fake online stores, sellers or service providers that take your payment but do not deliver what was promised—or send something very different.
How It Works
Scammers advertise through websites, online marketplaces or social media. They may use stolen images, fake reviews and unusually low prices to make the offer look genuine.
Public Example
A caller claims there is a warrant for your arrest and says you must pay a fine using gift cards to avoid being detained. Legitimate authorities will not demand payment this way.
Story Scenario
Riley receives a frightening message demanding payment. Riley does not respond, saves the details and contacts the organisation being impersonated through an official channel.
Red Flags
- Threats of arrest, harm, exposure or account closure
- Demands for immediate or secret payment
- Payment requested using gift cards, cryptocurrency or money transfers
- Instructions not to contact your bank, family or authorities
How to Protect Yourself
- Stop and do not pay while you feel pressured or afraid
- Contact the organisation independently to check the claim
- Keep messages or payment details as evidence
- If there is an immediate threat, contact emergency services; if money was sent, contact your bank
We're here to help
Need help with a security concern? Contact our support team for assistance with suspicious activity, account protection, or security-related enquiries.
The information contained on this page is for general informational purposes only and does not constitute legal or professional advice. Rabobank does not accept any liability for loss or damage arising from reliance on the content of this page. If you suspect you have been the victim of a scam, contact your bank immediately. We may not be able to assist you if you are not a Rabobank customer. We do not represent, warrant or guarantee that we will be able to recover lost funds.