IMPORTANT: Be aware of scammers impersonating Rabobank via email, phone, SMS or other means. Rabobank employees will never ask you for your PIN, Password or for you to move your funds to “keep them safe”. If you are unsure, hang up/do not respond and call our Client Contact Centre directly.
Latest Security Threats
We’re working with the Australian Banking Association to prevent you from falling victim to any kind of financial crime, be it internet fraud, phone scams or identity theft.
The below video highlights four of the most popular scams impacting Australians at the moment.
- Invoice scams
- Investment scams
- E-toll scams
- Bank impersonation scam
Resources
Protecting Yourself Online
- Be wary of potential scam calls, emails or SMS messages related to the COVID-19 virus, don’t click on any links or respond to calls unless you have independently confirmed the information received.
- Be aware that scammers are cold calling clients pretending to be from Internet and Telephone Service Providers seeking remote access to computers, always independently confirm any calls received.
- Don’t share your Login ID, Password, Token Codes or PINs with anyone.
- Check your account details on a regular basis. If you notice any unexpected activity on either your account or computer, contact us immediately on the number listed below.
- Be aware that scammers are cold calling clients offering high return fraudulent investments, independently check any investment offers received with a registered financial advisor.
- Don’t trust unusual phone calls, emails or SMS messages from people or companies that you were not expecting, always independently confirm any calls or messages received.
- Be aware of identity fraud, only share your personal information with people & companies you know and trust.
- If you receive invoices by email, be aware of potential email compromise and independently confirm that the account details received are correct prior to payment.
- Be vigilant when opening emails which contain links or attachments, even from trusted sources. Spam emails may infect your computer with malware or ransomware.
- Rabobank will never send you emails asking to verify your details, nor will we ask you to open any attachments. If you are unsure of anything you receive, please contact us on the number below.
- Make sure you are using the latest version of your internet browser. Information on updating internet browsers can be found in the Security FAQ section of the website under "How can I update my internet browser?".
Details regarding a wide range of Cybercrime Scams can be found on the ACCC Scamwatch website. Listed below is information regarding some of the more common Cybercrime Scams that are being reported by our clients.
Security FAQs
Contact us
In case you suspect fraudulent payments and / or suspicious activities on your account, you should contact us immediately either by email or phone.
Phone
Overseas Phone
+61 2 8268 4511