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Security & Fraud Hub

Learn how to protect yourself from scams, phishing attacks, online fraud, identity theft, and cyber security threats with practical guidance from Rabobank.

If you need assistance or notice suspicious activities on your account, you should contact us immediately.

Report Scams / Fraud
security

IMPORTANT: Be aware of scammers impersonating Rabobank via email, phone, SMS or other means. Rabobank employees will never ask you for your PIN, password or for you to move your funds to “keep them safe”. If you are unsure, hang up/do not respond and call our Client Contact Centre directly.

Confirmation of Payee

Rabobank has joined forces with other Australia banks to help prevent scams and protect clients by introducing a Confirmation of Payee service.

Confirmation of Payee checks whether the name of the person or business you intend to pay matches their BSB and account number with their bank, giving you greater confidence that you are paying the right person or business.

Stay alert: Even with the Confirmation of Payee service in place, it is important you remain vigilant for scams.

Stay Scam Secure

  • Stop & Think
    Before clicking, sharing or paying.
  • Verify Contact
    Use trusted contact details.
  • Protect Your Codes
    Never share passwords or security codes.
  • Check Before Paying
    Confirm requests and payment details.
  • Secure Your Accounts
    Use strong passwords and MFA.
  • Report It Fast
    Tell your bank immediately if something seems wrong.

Stop. Check. Protect.

The information contained on this page is for general informational purposes only and does not constitute legal or professional advice. Rabobank does not accept any liability for loss or damage arising from reliance on the content of this page. If you suspect you have been the victim of a scam, contact your bank immediately. We may not be able to assist you if you are not a Rabobank customer. We do not represent, warrant or guarantee that we will be able to recover lost funds.