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Rabobank has joined forces with other Australian banks to help prevent scams and protect clients by introducing a Confirmation of Payee service.
Stay alert: Even with the Confirmation of Payee service in place, it is important you remain vigilant for scams. For more information, see the stay alert to scams section below.
Confirmation of Payee checks whether the name of the person or business you intend to pay matches their BSB and account number with their bank, giving you greater confidence your money is going where you intend it to.
The service will be available in our online banking channels when making domestic payments to Australian bank accounts. The service will be available from 9 November 2025.
Protect yourself from scams by verifying payee details before making a payment - giving you peace of mind that your money is going where it’s intended.
Feel confident when you pay – Confirmation of Payee will check payee details to help ensure your money goes where you intend it to.
Mistaken payments can be hard to recover. Confirmation of Payee helps by checking new or changed payee details with the recipient’s bank before you make a payment.
When you set up a new payee or edit an existing payee using internet banking or the mobile app, you will see a ‘check payee details’ button. Once selected, the payee’s name will be checked against the payee’s BSB and account number with their bank.
The check will then return one of the following responses:
‘Match’
The account is in the name of John Farmer
‘Close match’
The account is in the name of Jane Farmer
Please double check the recipient details as an incorrect payment may be difficult to retrieve.
‘No match’
The account name entered does not match the account.
Please double check the recipient details as an incorrect payment may be difficult to retrieve.
‘Error’
We could not confirm the account name match.
Please double check the recipient details as an incorrect payment may be difficult to retrieve
‘Account not found’
No account found. Please check with the intended recipient.
Please double check the recipient details as an incorrect payment may be difficult to retrieve.
‘Account closed’
The account is no longer active.
Please check with the intended recipient.
For payees saved before 9 November 2025
A ‘Not checked’ status will be displayed (as below) for all payees saved before 9 November 2025. To run a Confirmation of Payee check for these saved payees, click ‘Edit payee details’ and then select the “Check payee details’ button.
Where we have been unable to match the details with the payee’s bank, it is up to you to make an informed decision about what to do next – proceed with the payment, check the details with the intended recipient or choose not to proceed with the payment.
Disclaimer: You will still be liable for any losses you incur if you pay the money to the wrong person or business. Payments made to the wrong account may not be recoverable. Rabobank does not accept liability for any information provided by the payee’s bank or if you choose to proceed with a payment where the account name, BSB and account number do not match.
The way you make payments via internet or mobile banking won’t change, however Confirmation of Payee will allow you to check if the name of the account holder you intend to pay matches their BSB and account number with their bank.
To receive a match result you will need to enter:
If you do not know the payee’s account name or number, you will need to confirm it with the payee in order to get a match. It is important to make sure you know and trust the person you are paying. As a reminder, where we have been unable to match the details with the payee’s bank it is up to you to decide if you want to proceed with the payment.
At Rabobank:
Confirmation of Payee is an industry-wide service that matches the bank account details entered by a payer with the account details held by the recipient’s bank and displays a match outcome to the payer. It’s a layer of protection for Australian consumers and businesses when they’re making a payment to a BSB and account number.
The Confirmation of Payee service will provide greater confidence your money is going where you intend it to and can help safeguard you from fraud, scams and mistaken payments.
When you set up a new payee using internet or mobile banking or edit an existing payee, the BSB, account number and payee name will be checked against the account details held by the payee’s bank.
You will then receive a response telling you if the details you’ve entered match. If the result is a match or close match, the payee’s name will be displayed in the message (note: Business names will always be returned).
You can then make an informed decision about what to do next – proceed with the payment, check the details with the recipient again or choose not to proceed with the payment.
Always take the time to question the purpose of the transaction and the trustworthiness of the recipient before making a payment.
Our priority is to keep your money safe and secure.
Confirming that the payee’s name and account number match helps:
Yes, the Confirmation of Payee check is a mandatory step in the payment process when you are adding a new payee, editing a saved payee or making a one-off payment.
However, it will not prevent you from making a payment. If you receive an error, it is up to you to decide whether you want to proceed with the payment.
At Rabobank, the Confirmation of Payee check will only be performed on payments made between Australian bank accounts using internet and mobile banking.
It will not be performed on payments which involve:
 | ‘Match’ The account is in the name of Mary Smith*. |
 | ‘Close match’ The account is in the name of Mary Smith*. Please double check the recipient details as an incorrect payment may be difficult to retrieve. |
 | ‘No match’ The account name does not match the account. Please double check the recipient details as an incorrect payment may be difficult to retrieve. |
 | ‘Error’ We could not confirm the account name match. Please double check the recipient details as an incorrect payment may be difficult to retrieve. |
| ‘Account not found’ No account found. Please check with the intended recipient. Please double check the recipient details as an incorrect payment may be difficult to retrieve. |
| ‘Account closed’ The account is no longer active. Please check with the intended recipient. |
 | ‘Not checked’ A Confirmation of Payee check has not been completed for this account. The details may still be correct, but please check before making a payment. You can update account details any time via Account Services. |
* Mary Smith is a fictitious name, used for the purposes of showing an example of a ‘Match’ and ‘Close match’ message response.
Once the ‘Check payee details’ button is clicked, a result will be returned within a few seconds.
Confirmation of Payee is an industry-wide initiative of Australian Payments Plus, and the majority of Australian banks have implemented it. The implementation date may vary between banks.
Where the match outcome is an exact or close match, we will return your account name as part of the message response to the payer. Business names will always be returned.
In limited circumstances it may not be appropriate for your account name to be displayed to others.
Eligible customers may request to be opted-out from having their name displayed to others via the Confirmation of Payee service.
To contact us about eligibility, please use the most convenient communication channel below:
If your account is eligible and is opted out, this means your account name and match outcome will not be displayed to payers. Please note that your opt out will not apply when a government agency is making a taxpayer funded payment to you e.g. a welfare benefit or emergency assistance payment. It is important to remember that opting-out could increase the likelihood of the payer not proceeding with the payment.
If you enter incorrect details and the funds are sent to the wrong account, we may not be able to recover the funds.
You can save a new payee without making a payment by using internet banking in your web browser.
Please note, this feature is not currently available in our mobile app.
You can go back and edit the payee’s details before proceeding with the payment.
If the payee’s name contains special characters, you can use the corresponding letter instead (e.g. e, c, i, n instead of É, ç, î, ñ etc.)
No, the Confirmation of Payee service does not check titles.
No, it is up to you to decide whether you want to proceed with the payment.
Please note, Rabobank does not accept liability for any information provided by a payee’s bank to Rabobank or if you choose to proceed with a payment that is not a match.
Before deciding whether you wish to proceed with the payment, pause and consider:
Remember:
The Confirmation of Payee check result will be saved against the payee.
Please note: Payees saved before 9 November 2025, will display a ‘Not checked’ status. If you want to check whether a payee’s details saved before 9 November 2025 match their Bank’s records, click ‘Edit payee’s details’ and then select the ‘Check payee details’ button.
No, Confirmation of Payee checks will not be performed when making batch payments. You can however, perform a CoP check on new or saved payees before adding them to a batch payment.
No, Confirmation of Payee checks will not be performed when making staff-assisted payments.
You can find your account name, BSB and account number under the ‘Accounts’ tab in both your mobile and internet banking.
You can also find your account name, BSB and account number at the top of your bank statement.
Check with them that they’ve entered your account name exactly as it appears in your internet or mobile banking or on your bank statement, and that they haven’t abbreviated your name or added/removed spaces.
