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Report Fraud & Scams

We take fraud, scams and account security seriously. 

Use this page to report fraud or a scam, an unrecognised or unauthorised transaction, a lost, stolen or misused device, or a suspected compromise of your password, PIN or passcode.

If you suspect you have been the victim of fraud, please contact us immediately on the following numbers.
During business hours (Monday – Friday 6am - 8pm, Sydney time):

Outside of business hours
If our call centre is not available, please complete the form below and we will respond as soon as possible. If you complete this form, our response time may be longer than if you call us – this may have consequences on our ability to respond quickly including to recover funds.

If you have lost or had your card stolen:
If you wish to report a lost or stolen Visa debit card or a declined online Visa debit card transaction outside of our business hours, please call +61 2 9959 7686.

Your Details:

Full name*

Are you a Rabobank client*

Please provide your client number (if known)

Email address*

Preferred contact number*

Rabobank Account number(s) impacted*

Name(s) on Account(s) impacted

Was the payment(s) related to this fraud/scam made in the last 24 hours?*

Have you discussed this case with someone at Rabobank? If yes, please provide the details.

What Happened?

Please select the Fraud/ Scam type you have experienced*

Please provide as much detail as possible about what happened.* (Please describe the incident in your own words, including how it started, what actions you took, any communication you received (e.g. emails, calls, messages), and any payments or personal information you may have shared)

Please provide us with a list of the transactions that you believe are fraudulent.* (Please include the date, amount and the account where payment was made to)

Supporting Information

Have you shared your Rabobank banking credentials with anyone(e.g. passwords, security codes, one time passcode, RSA pin)? *

If the answer is yes, change your password immediately. Do not share your security codes, one time passcode or RSA pin (if applicable) with anyone.

Do you suspect a scammer has had access to your device (e.g. computer, laptop, mobile, or tablet). For example have they asked you to download software on to your device?*

If the answer is yes, your device may be compromised. To prevent further access, disconnect your device from the internet immediately and  contact a local IT professional as soon as possible.

Consent & Acknowledgement
  • You confirm that the information provided in this form is true, accurate, and complete to the best of your knowledge. You understand that providing false or misleading information may impact the outcome of any claim or recovery process.
  • You agree that the Bank may use the information supplied to investigate the reported incident and may share it with relevant authorities, regulatory bodies  and other financial institutions for the purpose of investigating and resolving this matter. Our privacy policy contains information about how you may access and seek correction of personal information that we hold about you and about how you may complain about a privacy breach and how we will deal with such a complaint.
* Mandatory fields