New security features to access your account

Added protection with Secure Codes

The new security features will replace the current Digipass adding more security and convenience to access your internet banking and authorising transactions. We are making customers aware of these upcoming changes, and this page will provide information which we will continuously update as we get closer to the change taking place.

Lady in kitchen using tablet

What is changing?

We are introducing new security features to replace the current Digipass. One of the new security features includes using a 6-digit PIN to access your account on mobile banking. To access your internet banking, you will use your customer number, a password, and the secure code generated on your smart device.

 

When will this change happen?

In June, we announced this upcoming change. Over the next few months, we will provide more information about when and how you can switch to Secure Codes. Later in the year, we'll inform customers about the migration timeline and by when they must migrate to Secure Codes. 

We are always looking at ways we can improve our customer experience. By replacing the current physical device (Digipass) with a Secure Code generator that is built into the Rabobank Online Savings app we are adding a layer of security with increased convenience for our customers.   

Rabobank is committed to sustainability. This change assists in lowering our carbon footprint by eliminating the requirement to produce and post the physical Digipass token.

Yes, you will be able to continue to use your internet banking. You will need to log in to your account using your customer number, a password as well as a Secure Code on your smart device. 

On your smart device, search ‘Rabobank Online Savings AU’ on the Apple App Store or Google Play. You can register the app on up to five devices but only one device will have the functionality to generate Secure Codes. 

You can download the Rabobank Online Savings app to your mobile phone or tablet. The app cannot be downloaded to your laptop / desktop computer.

The Call Centre will remain available to help you with your banking transactions. Please contact the Call Centre on 1800 445 445 MON – FRI 6am - 8pm (Sydney time) or if you are calling from overseas on +61 2 8115 2558.

Yes, you will be able to view all your Rabobank Online Savings accounts using one mobile app. You will need to create one profile per customer number and login to the required profile first. 

You can download the Rabobank Online Saving app and register it on up to five devices but only one device will have the functionality to generate secure codes.

Contact the Call Centre and advise them about the lost device and account details to make sure that the Secure Code generator associated with your phone is blocked. Once you obtain a new phone, you can download the app and follow the installation instructions. 

Please contact the Call Centre on 1800 445 445 MON – FRI 6am - 8pm (Sydney time) or if you are calling from overseas on +61 2 8115 2558.

We're here to help, if you have any queries about this change give us a call

Sustainable disposal of Digipass

The Digipass can be sustainably disposed through e-waste services. This map shows e-waste drop off locations around Australia.

Inclusivity and accessibility assistance

Rabobank is committed to providing banking services which are inclusive of all people. Calls from the National Relay Service are accepted by our Call Centre. 

Please visit our Inclusivity and Accessibility page for further information.