Internet and Mobile Banking will be offline for scheduled maintenance from 10pm 5 September - 6am 6 September.
Security Alert: Fraudsters are impersonating Rabobank staff and directing customers to fake websites to capture banking credentials. Remember, Rabobank will never ask for your password, PIN, token codes, or ask you to log in via a link we send. Please verify suspicious activity directly with Rabobank using trusted contact details.
The Secure Code generator on the Rabobank Online Savings app provides strong security and added convenience for our customers when accessing Internet Banking and authorising transactions. Please note the Digipass was deactivated on 29 March 2025, making the transition to Secure Code essential.
Important: You will require an iOS or Android smart device to use the Secure Code generator.
Your Rabobank Online Savings AU app is then ready to generate a Secure Code. The Secure Code generator can be found in the Security tab.
On desktop for Internet Banking: use your customer number, new password and a Secure Code generated by the mobile app.
On mobile or tablet app: use your customer number and PIN.
In your account, you are able to:
Watch the video your way: You can pause or play the video at any time by clicking on the video. If you prefer to watch with captions, simply click the 'CC' button at the bottom of the video to turn them on.
Yes, you will be able to continue to use your internet banking on a desktop computer or laptop. You will need to log in to your account using your customer number, a password as well as a Secure Code on your smart device.
Navigate to the Apple Store or Google Play Store, search and select the Rabobank Online Savings AU app and follow the prompts.
Here are the app images from the Apple Store:
You can download the Rabobank Online Savings AU / NZ app to your iOS or Android mobile phone or tablet. The app is compatible with recent iOS or Android versions. The app cannot be downloaded to your laptop / desktop computer.
The Client Services team will remain available to help you with your banking transactions.
Please contact the Client Services team on 1800 445 445 MON – FRI 6am - 8pm (Sydney time) or if you are calling from overseas on +61 2 8115 2558.
Yes, you will be able to view all your accounts using one mobile app. You will need to create one profile per customer number, switch to the desired profile and login to the required profile first to view each account. Please refer to Managing your profile(s) how to guide.
This is an improvement as currently customers cannot add new profiles on the app.
You can download the Rabobank Online Saving app and register it on up to five devices but only one device will have the functionality to generate the Secure Code.
You should contact the Client Services team and advise them about the lost device and account details to make sure that the Secure Code generator associated with your phone is blocked. Once you obtain a new phone, you should download the app and follow the installation instructions.
Please contact the Client Services team on 1800 445 445 MON – FRI 6am - 8pm (Sydney time) or if you are calling from overseas on +61 2 8115 2558.
You will be able to continue your banking on your laptop / desktop computer, however you will need the Secure Code generated by the mobile app to log in. To access the mobile app, you will require access to mobile data or Wi-Fi (internet access).
*Jailbreaking or rooting means removing software restrictions that are intentionally put in place by the device manufacturer.
The physical security token can be sustainably disposed through e-waste services. This map shows e-waste drop off locations around Australia.
To help offset the carbon emissions related to the disposal of the Digipass, we are partnering with Greenfleet.
Greenfleet plants native biodiverse forests to help capture carbon emissions. Since 1997, Greenfleet has planted over 10.8 million trees across 550+ forests in Australia and New Zealand. As they grow, these forests are able to absorb carbon, support improved soil and water quality, and help restore habitat for native wildlife.
Rabobank is committed to providing banking services which are inclusive of all people. Calls from the National Relay Service are accepted by our Client Service team.
Please contact the Client Services team for accessibility assistance or visit our Inclusivity and Accessibility page for further information.