When an account owner passes away you will need to provide us with a certified copy of the Death Certificate.
We will also need the following:
This allows us to start the process of finalising the Estate.
How to notify usContact the account manager or the local branch and they can provide guidance about the process and assist you with any general inquiries.
Once you notify us and provide a certified Death Certificate, a debit block will be placed on any deposit accounts solely held by the deceased. This means:
We can only accept certified hard copies of documents.
For Rabobank Online Savings customers, please mail the certified documents to the address below. Please provide them to your account manager or local branch.
You can also call our Client Services Unit:
Phone1800 025 484
MON – FRI 8am - 6pm (AEDT)
or call your local area manager
If you're overseas call
+61 2 8115 2240 How to request information about the deceased’s account(s)?All requests for information about a deceased’s accounts(s) must be in writing from the Executor or Administrator or their legal representative.
To request information about a deceased’s account(s), please issue your request in writing to the account manager or the local branch and include the following documents:
Any requests for information will be produced in writing within 14 days of receiving the above documents.
Finalising EstateTo make instructions in respect of the deceased's account(s) , please issue your request in writing signed by the Executors or Administrators to your Branch and include the following documents:
Account Entity Type | What documents you need | |
---|---|---|
For all types |
In addition: |
|
Business account |
|
|
Trust/SMSF accounts |
|
|
Individual/Joint Accounts |
If this is a joint deposit/transaction account that is not held by a Partnership nor connects with any loan products, and the request is for this account to stay open solely under the remaining account holder, simply provide the following documents only: |
We will be in contact should we require any further information.
If you have any questions, please contact the account manager or the local branch. We are here to help.
What happens next:Once we have received all the required documents listed above, we will begin our review. You will receive a letter outlining the outcomes of your instructions within 14 days.