When an account owner passes away you will need to provide us with a certified copy of the Death Certificate.
We will also need the following:
This allows us to start the process of finalising the Estate.
Contact the account manager or the local branch and they can provide guidance about the process and assist you with any general inquiries.
Once you notify us and provide a certified Death Certificate, a debit block will be placed on any deposit accounts solely held by the deceased. This means:
We can only accept certified hard copies of documents.
Please provide all documents to your account manager or local branch.
You can also call our Regional Call Centre, who will put you in contact with your local branch:
Phone 1800 025 484
MON – FRI 6am - 8pm (AEDT)
or call your local area manager directly
If you're overseas, you can call +61 2 8115 2240
All requests for information about a deceased’s accounts(s) must be in writing from the Executor or Administrator or their legal representative.
To request information about a deceased’s account(s), please issue your request in writing to your account manager or the local branch and include the following documents:
Any requests for information will be produced in writing within 14 days of receiving the above documents.
To make instructions in respect of the deceased's account(s) , please issue your request in writing signed by the Executors or Administrators to your Branch and include the following documents:
Account Entity Type | What documents you need | |
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For all types |
In addition: |
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Business account(s) |
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Trust/SMSF accounts |
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Individual/Joint Accounts |
If this is a joint deposit/transaction account that is not held by a Partnership nor connects with any loan products, and the request is for this account to stay open solely under the remaining account holder, simply provide the following documents only: |
We will be in contact should we require any further information.
If you have any questions, please contact the account manager or local branch. We are here to help.
Once we have received all the required documents listed above, we will begin our review. You will receive a letter outlining the outcomes of your instructions within 14 days.
Losing a loved one can be difficult and we want to do everything we can to make it as stress free as possible.
Please contact us via the details below:
Call our Regional Call Centre on 1800 445 445 or
Email our team who handle Deceased Estates directly at ROSDataManagement@rabobank.com or
Post your documents to GPO Box 4715, SYDNEY NSW 2001
When an account owner passes away, we will need the following documents, dependent on the account entity type held with Rabobank:
Account Entity Type | What documents you need | |
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Joint account |
If you are a Joint account holder with the deceased and you do not hold an individual account already with Rabobank Online Savings, we can transfer the account into your name. The documentation required:
Alternatively, we can close the account on your behalf and send funds to the linked bank account. We may need to call you to in order to confirm other details on your account are up to date such as your contact details. |
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For all other account types |
In addition: |
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Business account(s) |
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Trust/SMSF accounts |
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This allows us to process the Estate. Any requests for further information will be communicated in writing within 14 days of us receiving the above documents. After we review these documents we will be in contact should we need anything further.
To get the process started quickly, you can email the above documents to our team who handle Deceased Estates directly at ROSDataManagement@rabobank.com
We also require physical hard copies to be sent to our postal address: GPO Box 4715, SYDNEY NSW 2001.
Once you notify us, we will block all internet banking access to the accounts (excluding Joint accounts) and a debit block will be placed on the account(s) held by the deceased. This means:
All Powers of Attorney and Third Party Authorities will cease once we are notified. Only the Executors / Administrators or the Solicitors involved with the Estate will be able to contact us and receive further information with regards to the Estate.
We will be in contact either via email or a posted letter should we require any further information. Please ensure any emails received from ROSDataManagement@rabobank.com are not marked as junk or spam.
An email confirmation will be sent once all the relevant documents have been received and the Estate is finalised. Please allow 5 business days for any funds transfers to be completed. If you require any closing statements, please let us know and we will issue these in the next monthly cycle.
Please note that we can only electronically transfer funds as Rabobank Online Savings do not have the facilities to issue cheques.
What if I don’t have a Death Certificate?
Please send any certified copies of the documents stating the death of the deceased. This could be a medical certificate stating the death or a coroner’s letter confirming the passing. This would be required in conjunction with the above documents. Please see the What documents do we need for the process? section above.
Please post the required documents for our consideration to: GPO Box 4715, SYDNEY NSW 2001. However, to get the process started quickly, you can email documents to our team who handle Deceased Estates at ROSDataManagement@rabobank.com
How do I get a certified copy of a document?
Please see our Rabobank Certification Reference Sheet here
What if the deceased does not have a valid Will?
In this scenario, we can accept certified copies of documents showing you are applying to be the Executor(s) of the Estate through the use of the Letters of Administration. This would be required in conjunction with the above documents. Please see the What documents do we need for the process? section above.
Please post the required documents for our consideration to: GPO Box 4715, SYDNEY NSW 2001.
For more information about this process, please see the Public Trustee or the Supreme Court website for your respective state.
What if I do not wish to show the application of Letters of Administration and there is no Will?
These circumstances would be handled on a case-by-case basis and in some instances, you may be required to complete a Deceased Estate Indemnity form
This would be required in conjunction with the above documents. Please see the What documents do we need for the process? section above.
Please post your documents for our consideration to: GPO Box 4715, SYDNEY NSW 2001.
How can I access funds for funeral or Estate expenses (before finalising the Estate)?
We can release funds from the deceased’s account(s) to pay for funeral or any Estate expenses.
We will need the following:
You can email the above documents to our team who handle Deceased Estates directly at ROSDataManagement@rabobank.com