Cookies | Rabobank AU
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Just a heads up, our Internet and Mobile Banking will be offline for scheduled maintenance between 10:00 pm on Saturday, 22nd of January to 2:00 am on Sunday, 23rd of January 2022.
We apologise for any inconvenience. If you’d like to speak to us, we’re available Monday to Friday 6:00 am to 8:00 pm (AEST) on 1800 445 445.

We are experiencing some issues with the Rabobank Online Savings mobile app which means it is unavailable for some Apple users.


Rabobank Australia uses cookies and similar technologies to enable the correct and secure operation of our website and to improve the way we offer our products and services.

What are cookies?

A cookie is a small text file, which is stored on your device (i.e. mobile phone or desktop) in order to recognise your device during recurring visits.

The cookie stores information via your browser with a purpose for websites to authenticate or identify the device at the time your visit. Cookies may contain information such as user’s website browsing behaviour and preferences.

A cookie cannot identify you as an individual, cannot read your hard drive or make your device perform any action.

Why do we use cookies?

We use various types of cookies across our website, but cookies can also be used by other parties to collect Personal data. For example, we use Google Analytics to help us improve the performance of our website and Google also uses the information collected for other purposes.

We use cookies for the following purposes:

  • To inform you about our products, services and content in a better and more personalised way;
  • To perform analyses for research purposes;
  • To improve the functionality and performance of the website;
  • For security purposes; and
  • To manage our relationship with you as a customer.

Types of cookies

Cookies for a properly functioning website

We place cookies to enable the correct and secure operation of our website. For example, we place cookies so that you can log in securely to your online account and remembering your device between pages. We may also use cookies to anonymously analyse traffic so that we can allow the correct operation of our website and deliver a smooth website experience.

Cookies for performance and personalisation of our website

These cookies allow our websites to ‘remember’ your preferences and provide you with a more customised browsing experience such as showing you content, products and services relevant to you.

We also use these cookies for the analysis of our website. For example, we measure which areas of our website you visit and how often you do so. We use this information to improve the performance as well as enhance our website.

Cookies for the best user experience on this and other websites

These are cookies that allow you to get the most out of our website. You can watch videos and listen to podcasts. Some cookies enable the visitors to our websites to use social media features, like sharing, sending, commenting on or recommending pages to others.

We also can deliver products and services in a more relevant way to you by using third party vendors to display advertisements on websites. These vendors may use cookies to serve advertisements based on a user's prior visits to our websites.

Allowing, managing and deleting cookies

You can choose which cookies you allow by adjusting the settings in your browser. You must adjust these cookie settings separately for each browser and for each device.

You can choose to change the settings on your browser to turn off cookies altogether, however, this may mean that some of the functionality on our website will not be available to you e.g. remembering your log in information, and remembering your site preferences.

Deleting cookies from your device

You can delete all cookies on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited. For more detailed control over cookies, check the privacy and cookies setting of your browser.

Cookies and other techniques

The following table shows you the list of cookies and other technologies that our website uses. We also explain the use of Google Analytics. These are third parties engaged to provide services for us and this statement does not cover the processing performed by them. We encourage you to read the privacy policy of third parties in order to understand how they process your Personal data.

Name of Cookie Description How long is it stored for?
ASP.NET Used to identify users’ website session on our servers, in order to deliver content. Required to ensure our website functions correctly. Session
Facebook Facebook places various cookies with different retention periods. They are all used to improve Rabobank's advertising offer on Facebook. 3 months
Twitter This allows a visitor to share website content from our website onto their Twitter profile as well as improving Rabobank's advertising offers on Twitter. 2 years
YouTube Used when a user clicks on a video from YouTube on our website. YouTube cookies are not set until the user clicks on the embedded video. Cookies to track preferences, user internet bandwidth and store information in particular the preferred language. Up to 10 years
Sitecore Analytics Used by Sitecore Engagement Analytics to identify visitor behaviour on our website. 10 years
Mylocation Locates a user based on their device location to provide relevant location based information on our website i.e. the closest Rabobank branch. 30 days
DoubleClick Used to display personalised advertisements from Rabobank based on previous visits to our website and tracks the effectiveness of our marketing campaigns on third party websites. 3 months
Google Adwords Used to display personalised advertisements from Rabobank based on previous visits to our website based on recent searches and previous interactions. 3 months
Google Analytics Used to generate statistical data on how visitors behave on our website. 2 years
Impact Radius Used when a user interacts with our products and offers communicated through third party websites, in a more relevant way and tracks the effectiveness of our marketing campaigns on third party websites. 1 year
Taboola Used when a visitor interacts with a specific piece of sponsored content placed across the Taboola marketing platform. 1 year
Quantserve Used by to generate reports for optimising website content. Collects anonymous data on users’ visits to the site. 13 months
Media Math Used to deliver relevant Rabobank product and offers through advertising channels to a user based on their preferences. 29 days
MongoDB To be able to personalise an experience, such as using dynamic content features based on a user’s preferences (e.g. commodity sector hubs). Refreshes per session
Hotjar Used to gather data on where users are clicking on website pages, how they are viewing single and multiple pages. 365 days

Google Analytics

We use Google Analytics to collect visitor statistics in order to further improve the site. If you want to block Analytics script altogether, you can download an opt-out plugin for Google Analytics here. With this plugin, your visit no longer counts in the statistics of all websites that use Google Analytics.

Cookie Notice
We use cookies to collect data when you visit our website. We do this for security and functionality purposes and to provide you with a better website experience. For more information on how we use cookies, please see our Cookies page.