The RaboDirect Mobile Banking App has been replaced by a new app, so the old app will no longer work and should be uninstalled. If you haven’t already, you’ll need to download our new Rabobank Online Savings AU Mobile Banking App here.
This may be as the result of an unexpected event, unforeseen changes outside your control, or a natural disaster such as drought or flood.
Financial hardship occurs when you’re willing, but unable to meet your existing financial obligations for a period of time. Financial hardship may be caused by a number of factors, such as diminished or no cash flow or as a result of an unforeseen change in your circumstances like unemployment or illness.
If you find yourself experiencing financial difficulties, contact your Rural Manager or your nearest Branch and let them know you wish to apply for financial relief.
There are different ways to get financial assistance:
You may wish to complete a Request for Financial Assistance Form or Statement of Financial Position and post/email to your Rural Manager , or your nearest Branch or to Client Services Unit at:
Client Services Manager
Rabobank
GPO Box 4577
Sydney NSW 2001
Once notified, your Rural Manager will start working to assess what arrangements may be appropriate. We will respond promptly to any request for assistance from you or your authorised representative in relation to financial difficulties.
If you have a joint account with someone and you are experiencing financial difficulty we can assist you. If you ask us to, we can do so without involving the other person initially.
If you’re not satisfied with the financial difficulty assistance we’ve provided, you can contact our Client Services Unit on 1800 025 484. This can also be raised directly with your Rural Manager or by contacting your local Rabobank branch on 1300 30 30 33. If you still feel like you haven’t been heard then you can contact the Australian Financial Complaints Authority. Information on how we handle complaints can be found on our Compliments and complaints page.
While suitable financial assistance arrangements may vary depending on individual circumstances, some measures that may be considered by Rabobank include:
The Australian Government provides a number of assistance measures to support farm families, farm businesses and rural communities to prepare for, manage through and recover from drought and other hardship. Further information on the measures included in the initiative can be found on their website.
