Our Internet and Mobile Banking will be offline for scheduled maintenance between 8:00 pm on Saturday, 20th of July to 6:00 am on Sunday, 21st of July 2024.
If you’d like to speak to us, we’re available Monday to Friday 6:00 am to 8:00 pm (AEST) on 1800 445 445.

Contact us

Rabobank prides itself on delivering exceptional customer service to every client. Our people are ready to listen and help you with any queries you may have about banking with us.

Frequently asked questions

You can change your Debit card PIN number by visiting your local branch or CashCard ATM

 

In order to change your address, you'll need to complete the 'Change of Contact Details' form. Once you've completed the form, you can drop it off to your local branch or mail it to:

RABOBANK
ATTENTION: Client Services
Reply Paid 4577
SYDNEY NSW 2001

Watch 'how to' video

You can also follow these steps.

To be eligible for our Rabobank Internet Banking, you will need to hold an All In One Account & Cash Management Accounts.

To organise access to Rabobank Internet Banking, complete an Account Operating Authority form. For assistance please contact your local area manager on 1300 30 30 33 between 6am to 8pm Monday to Friday Sydney time. (+61 2 8268 4511 if calling from outside Australia).

Watch 'how to' video

You can also follow these steps.

To log into Rabobank Internet Banking you will need your Username, PIN and Token. You can obtain these by calling the Client Services Unit on 1800 640 442. 

Once obtained, you can login by selecting Rabobank Internet Banking. If you experience any issues when signing in, please call Client Services Unit on 1800 640 442 for assistance. 

You will require a debit card in order to deposit cheques at any Australia Post branch. Please keep in mind, the recipient of the cheque and the details on the debit card must be a match in order to deposit the cheque.

 

If the funds have not dishonoured back to your account within 48hours, then you can contact the Client Services Team to request a trace and recall. Please note: The trace and recall incurs a $60 fee to initiate and it can take up to 6 weeks to hear back from the other financial institution involved.

 

Cut off times

Before 6pm (AEST/AEDT) - processed same day and will be received within 1 – 2 business days
After 6pm (AEST/AEDT) - processed next business day
Weekends and national public holidays - processed next business day.

Clearance times

If transferring funds to an external bank account before 6pm (AEST/AEDT), the funds will usually appear in that account within 1 – 2 business days.
Direct credits received from another financial institution are usually received and available within 1-3 business days.

Your introductory rate offer starts as soon as you receive your BSB and ACC number and you can start to fund your account straight away. Please note; any applicable introductory interest rate offers start on the day the account is opened, not from the date the account is funded.

 

You can close any accounts you hold with Rabobank Online Savings in one of three ways, however all options require you to have a nil or very minimal balance before we can proceed with your request. 

  1. The first option, you can call us on 1800 445 445 between the hours of 6am - 8pm Sydney time. 
  2. The second option, if you can login to your account, you can send us a secure message with a brief explanation of your request. You can find the secure message option by clicking on the envelope icon in the top right corner. Please note: If we receive a secure message with a closure request, we can process your request without having to call you for further verification.
  3. The third option, you can complete the ‘Request to close an account’ Form and email it to clientservicesAU@rabobank.com   

Your Rabobank Online Savings Statements will be available each month via Online and Mobile banking. You can follow the steps below or watch this short video on how to view and download transaction summaries and statements:

  1. Log into Internet or Mobile Banking
  2. Click on the ‘Statements’ tab
  3. Select the account you wish to view statements for
  4. Click on the ‘Download’ link on the right hand side of the month you are wishing to view the statement for.

To view your Interest and Annual Tax Statement, simply log into Internet or Mobile Banking and follow these three easy steps:

  1. Click on the ‘Statements’ tab and select ‘Interest and Tax’
  2. The financial years will populate for all accounts
  3. Click on the ‘Download’ link on the right hand side of the tax year you are wishing to view the statement for.

Just make a copy of the original document, and then take the original and the copy along with your original Drivers License, original Birth Certificate or original Passport to one of the following authorised parties in Australia:

  • A person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner (however described);
  • A judge of a court;
  • A magistrate;
  • A chief executive officer of a Commonwealth court;
  • A registrar or deputy registrar of a court;
  • A Justice of the Peace;
  • A notary public (for the purposes of the Statutory Declaration Regulations 1993);
  • A Police Officer;
  • An agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public;
  • A permanent employee of the Australian Postal Corporation with 2 or more years of continuous service who is employed in an office supplying postal services to the public;
  • An Australian consular officer or an Australian diplomatic officer (within the meaning of the Consular Fees Act 1955);
  • An officer with, or authorised representative of, a holder of an Australian financial services licence, having 2 or more continuous years of service with one or more licensees;
  • A member of the Institute of Chartered Accountants in Australia, CPA Australia or the National Institute of Accountants with 2 or more years of continuous membership;
  • A Commissioner for Declarations;
  • A Commissioner for Affidavits

Please note: We require document certification to be done by an authorised third-party. Even if you are an authorised certifier yourself, we will still require a third party to certify your documents for you. Document certifiers must not be related to the applicant (e.g. their parent, child, brother, sister, aunt, uncle or cousin, spouse or partner of the customer) or the application (e.g. Director of the business, employee, trustee). The document certifier also cannot be a person who lives at the same address as the customer.

To certify the copy of the document, they will need to:

  • Provide a written statement 'I hereby certify this document is a true copy of the original document shown to me on [date]'.
  • Write their name, Authorisation title (e.g. Justice of the Peace) and sign the photocopy of the document.

All documents need to be certified in the last 6 months and we require one certification statement per document (unless it is explicitly clear that the certification statement applies to more than one document).

Cut off times

Before 6pm (AEST/AEDT) - processed same day and will be received within 1 – 2 business days

After 6pm (AEST/AEDT) - processed next business day

Weekends and national public holidays - processed next business day.

Clearance times

If transferring funds to an external bank account before 6pm (AEST/AEDT), the funds will usually appear in that account within 1 – 2 business days.

Direct credits received from another financial institution are usually received and available within 1-3 business days.

You will need to replace your Digipass if the device displays any of the following

  • Disabled
  • Provides you with an 8 digit number on the screen
  • BATT

  • Head to Rabobank.com.au. and click on ‘Internet Banking’ and then ‘Online Savings’
  • On the next screen, click on ‘Online Savings (RaboDirect) Internet Banking
  • Then select ‘Locked your Digipass?’ and follow the on-screen prompts

Please note that the lock pin displayed on your Digipass should be 7 digits displayed on the Digipass. If you see Fail 2 for example, press the orange button and enter any incorrect pin and repeat until you get to fail 5. Press the orange button 3 times and then you will see the 7 numbers appear on the Digipass which you will need to unlock it and choose a new pin. 

The PremiumSaver account rewards good savings habits with a higher interest rate. If you increase your net balance by at least $200 (or $2000 if you have a business account) excluding interest before the last business day of every month, you'll earn the higher variable interest rate.  The PremiumSaver is a variable rate product, with no fees, no minimum balance requirements and no minimum term. You can transfer money any time between your Linked account with your other bank and your PremiumSaver using the BSB and account number, or use our direct debit option to transfer money in from your nominated linked account once it has been verified. You can also set up a regular savings plan so you don’t forget.

Customers can only open one PremiumSaver per entity type (individual, joint and SMSF). New customers can open a PremiumSaver by clicking on ‘Apply For Savings Account’ from our home page and follow the on screen prompts. If you are an existing customer, there’s no need to apply for a new account, simply log in to your account, click on ‘Open a new Savings account or Term Deposit’ which can be found in the top right hand corner, then select ‘PremiumSaver’. You can also watch this helpful step by step video on how to open a new savings account:

Interest is calculated daily on the available account balance and paid monthly. There are three tiers and the PremiumSaver minimum and maximum interest rates offered depend on your account balance. These tiers apply to all personal, joint and SMSF accounts; 

Tier 1: for account balances up to $250,000 
Tier 2: on the portion of your balance between $250,001 and $1million
Tier 3: on the portion of your account balance which is above $1million

Click here to check current personal interest rates or Click here to check current SMSF interest rates.

To check which interest rate your PremiumSaver is earning and if you need to add to your balance, log in to your account and click on PremiumSaver then select the ‘Rates & Details’ tab. You can also check this helpful video:

How can we help?

Rabobank Australia
(Farm & Agribusiness)

MON – FRI 6am - 8pm (Sydney time) or call your local area manager.

If you are calling from overseas:

+61 2 8268 4511

Rabobank Online Savings
(RaboDirect)

MON – FRI 6am - 8pm (Sydney time)

If you are calling from overseas:

+61 2 8268 4513

If you wish to report a lost or stolen Visa debit card or a declined online Visa debit card transaction outside of our business hours, please call +61 2 9959 7686.

Contact us in a way that suits you

Email

Use the feedback form below to send us an email

Phone

Call us on the phone numbers above

In person

If you’re a Rabobank customer, contact your local branch to talk to your rural manager

FIND YOUR LOCAL BRANCH

Post

Need to send us something? Write to:

Client Services Manager Rabobank

GPO Box 4577
Sydney NSW 2001

Your feedback matters

At Rabobank we strive to deliver superior service to our customers and we welcome your feedback and complaints.

Whether you had an exceptional experience or we didn’t meet your needs, please share your feedback, compliments or complaints so we can better serve you.

There may be times when we do not meet your expectations. If this happens, we need to know as your feedback will help us understand your needs which will help us to improve our services to you.

If you find yourself experiencing financial difficulties or financial hardship, please let us know by completing a Request for Financial Assistance Form or Statement of Financial Position or let us know in this online form, so we can assist you. For more information about options available to you, please go to our Financial Hardship page

How you can make a complaint

You can make a complaint through a number of channels (for example by phoning us, sending an email, visiting a branch or completing the online form).

Should you require additional assistance to make your complaint you can contact us (free of charge) through National Relay Services (NRS) by phone or internet or we could arrange for translator or interpreter services through National Accreditation Authority for Translators and Interpreters (NAATI).

For more information on how to make a complaint please download our Complaints Policy.

Our complaints management process and how long we will take to respond to your complaint

Rabobank will aim to acknowledge receipt of your complaint within 24 hours (or one business day) of receipt of your complaint.

We will investigate and respond to your complaint within 30 calendar days (for standard complaints). For cases that relate to the National Credit Code (complaints regarding Default Notices; complaints regarding Hardship Notices or requests to Postpone Enforcement Proceedings) (“NCC complaints’) we will investigate and respond to your complaints in 21 calendar days.

If we are unable to resolve your complaint within 30 calendar days (for standard complaints) or 21 days (for NCC complaints), we will tell you:

  • the reasons for the delay;
  • your right to complain to Australian Financial Complaints Authority (AFCA) and Office of the Australian Information Commissioner (OAIC); and
  • contact details of AFCA and OAIC.

In exceptional circumstances, more time may be needed to resolve your complaint. If that’s the case, we will inform you of the reasons for the delays, provide you with monthly updates and specify a date by which we will provide you with a resolution.

For more information on our complaints management process please download our Complaints Policy.

Email us

Fill out our online form below and we will respond as soon as possible.

For security and privacy please don't include information like your bank account numbers or passwords.

Would you like us to contact you about your feedback?

* Mandatory fields

For security and privacy please don't include information like your bank account numbers or passwords.

Would you like us to contact you about your feedback?

* Mandatory fields

For security and privacy please don't include information like your bank account numbers or passwords.

* Mandatory fields

For security and privacy please don't include information like your bank account numbers or passwords.

* Mandatory fields

For security and privacy please don't include information like your bank account numbers or passwords.

* Mandatory fields

The personal information we collect from you on this form will be used to respond to your query or feedback and to improve our services. Our privacy policy contains information about how we handle your personal information.

If you are still not happy with the resolution of your complaint

If you are not satisfied with the resolution of your complaint or your complaint is not resolved within 30 calendar days (for standard complaints) or 21 calendar days (for NCC complaints), you have the following options to contact:

  • the Australian Financial Complaints Authority (AFCA), an external dispute resolution service, by visiting AFCA’s website on www.afca.org.au or phoning 1800 931 678; and/or
  • OAIC for privacy related complaints, by visiting their website on www.oaic.gov.au, sending an email to enquiries@oaic.gov.au or phoning 1300 363 992.

AFCA provides a free and independent service to resolve complaints by consumers and small businesses about financial services firms where that complaint falls within AFCA's terms of reference. Decisions made by AFCA are binding on us. However, time limits may apply to complaints to AFCA so you should act promptly or consult the AFCA website to find out if or when the time limit relevant to your circumstances expires. For more information, please refer to AFCA’s brochure ‘How to Resolve your Dispute’ from AFCA website or request a copy of this brochure from one of our staff members.

The role of the customer advocate

If you are unhappy with how your complaint was resolved, you may contact our Customer Advocate directly by sending an email to: customer.advocate@rabobank.com or visiting the Customer Advocate page to find out more about the role of the Customer Advocate.