There may be times when we do not meet your expectations. If this happens, we need to know as your feedback will help us better understand your needs and so that we can improve our services and do things better.
Complaints and/or any issues can be raised by contacting our Client Services Unit on 1800 025 484. This can also be raised directly with your Rural Manager or by contacting your local Rabobank branch on 1300 30 30 33. Often a discussion with a staff member who is familiar with your account history can provide a quick resolution. For any reason, if you are not comfortable raising your concern with your Rural Manager, you can ask to speak to a State Manager.
Our goal is to resolve most complaints or issues immediately. If these are more complex in nature then this can take longer to resolve but we aim to keep you informed of the progress and the reasons for the delay.
If we cannot reach a resolution together after 45 days or if you feel the complaint has not been resolved to your complete satisfaction, you can refer to the external dispute resolution services provided by the Financial Ombudsman Service (FOS). More information can be found in our complaints process.
