Our Commitment to Customers During COVID-19

When you provide notice on a Notice Saver account, you can choose for the funds to be transferred into your High Interest Savings Account or your nominated linked account. All withdrawals require you to set-up a transfer notice.

To do this, log in to Rabobank Online Savings Internet Banking or the Mobile App and follow the steps below. Please note, all notices must be received before 6pm for the notice period to start on that day. Your transfer will automatically happen on the next business day after your notice period has passed.

There is no limit on the number of notice instructions you can place as long as you have sufficient cleared funds in the account.

Place notice on your Notice Saver:

1. Log in to your account
2. Go to the ‘Transfer Money’ tab which is located on the left hand side of your screen (the mobile App will display this tab at the bottom of your compatible mobile device)
3. Select ‘From Account’ (Hint: This will be the Notice Saver account you wish to give notice on)
4. Select ‘To Account’ (Hint: This could be to one of your Rabobank Online Savings accounts i.e. HISA or your verified nominated linked account)
5. Enter the amount you would like to transfer out of your Notice Saver account. Please note: We have a transfer limit of $100,000. If you need to transfer more, you'll need to call us so we can verify your identity (for security purposes). Below $100,000, you can withdraw as much as you like up to the amount you hold in your account less any additional pending notices or withdrawals you may have requested.
6. If you would like to see a description for your transfer on your monthly statement, please enter this in the description field (This field can only accept alpha or numeric characters)
7. Select whether or not it will be a recurring payment (Weekly, fortnightly or monthly)
8. You will notice the system automatically generates the date your funds will be released. This is dependent on the type of Notice Saver account you have (31, 60 or 90)
9. Select 'Continue'
10. Confirm your transfer details if you are happy with what has been selected. If you have made an error, please select ‘Change’ to amend your transfer
11. Follow the 7 steps on your screen to generate a second Digipass code (The Mobile App will ask for your 5 digit pin you use to login to the Mobile App)
12. Enter your Digipass code that is generated into where it says ‘Enter Digipass Code’ then scroll down and select ‘Authorise’
13. The transfer will initiate and you should see on your screen ‘Transfer Successful’

To check the release date of your funds:

1. Select ‘Transfer Money’
2. Select the sub heading ‘Upcoming Payments’ displayed under the heading ‘Transfer Money’
3. Select the Notice Saver product you have given notice on / transferred money from
4. You will see the transfer details of your Notice Saver account here

To cancel the notice on your Notice Saver:

1. Select ‘Transfer Money’
2. Select the sub heading ‘Upcoming Payments’ displayed under the heading ‘Transfer Money’
3. Select the Notice Saver account you have requested to transfer money from
4. Select the upcoming payment by clicking on the upcoming payment
5. Select ‘Cancel Notice’
6. Confirm the cancellation by following the 7 steps with your Digipass

You can also change the interest account on your Notice Saver:

1. From the ‘accounts’ menu choose the account and select ‘Manage’
2. Select ‘Change interest account’
3. Choose new interest account by selecting from the drop down box 

What if I need my money in a hurry and I haven't provided you with the minimum notice required?

Unfortunately we can't release your funds early. You will need to serve a notice period and access your funds at maturity. We recommend that you maintain some funds in an at call account in case you need funds in a hurry.

For customers suffering financial hardship you can apply for early release of your funds. Please note that you will need to complete a statutory declaration as proof of your financial hardship. Please contact our Customer Service team for more information.

What is the minimum notice period that I can provide?

The minimum notice period varies depending on the product selected. The 31 Day Notice Saver has a minimum notice period of 31 days, the 60 day Notice Saver has a minimum notice period of 60 days and the 90 day Notice Saver has a 90 day minimum notice period.

You can transfer funds into your Rabobank Online Savings accounts by following the steps below:

1. Login to your Rabobank Online Savings account
2. Go to the ‘Transfer Money’ tab which is located on the left hand side of your computer screen (Mobile App will display this tab at the bottom of your compatible mobile device)
3. Select ‘From Account’ (Hint: This will be your Linked account)
4. Select ‘To Account’ (Hint: This will be any of your Rabobank Online Savings accounts)
5. Provide the amount you would like to direct debit into your account
6. If you would like to see a description for your transfer on your monthly statement, please enter this in the description field (This field can only accept alpha or numeric characters)
7. Select whether or not it will be a recurring payment (Weekly, fortnightly or monthly)
8. Select 'Continue'
9. Confirm your direct debit/transfer details if you are happy with what has been selected. If you have made an error, please select ‘Change’ to amend your transfer
10. Follow the 7 steps on your screen to generate a second Digipass code (The Mobile App will ask for your 5 digit pin you use to login to the Mobile App)
11. Enter your Digipass code that is generated into where it says ‘Enter Digipass Code’ then scroll down and select ‘Authorise’
12. The direct debit/transfer will initiate in which you should see on your screen ‘Transfer Successful’

The terms & conditions of your Notice Saver account require that 31, 60 or 90 days' notice is provided to withdraw funds from your account.

To do this, follow the below steps:

1. Log in to Rabobank Online Savings Internet Banking

2. In the ‘My quick links’ menu select ‘My savings'

3. Select ‘Transfer’

If you are experiencing financial hardship and require urgent access to your funds, please contact our team so we can discuss your options.

We may, at our discretion, allow an early withdrawal from a Notice Saver Account based on one of the following grounds:

• Specified compassionate grounds (to prevent sale of your house by your mortgage holder, or to pay medical, disability or funeral expenses)
• Grounds of severe financial hardship (for "reasonable immediate family living expenses" including loan repayments, rent arrears, outstanding bills, car repairs and medical expenses)

If these circumstances relate to you, before we are authorised to release your funds we will need to receive documentation that supports your hardship claim, for example, a bank statement, a rental bond agreement, medical documentation related to surgery or other supporting documents.

If you apply for an early release of funds, the statutory declaration must be completed by you and signed by an authorised witness. A list of these witnesses are included on the form. You may also include any supporting documents that you’d like us to take into consideration.

Please post all documents to:

Rabobank Online Savings

Sydney NSW 2001

Once we receive your documentation, we’ll review your request and update you by phone within 2 business days.

If your request is extremely urgent, please don't hesitate to call us on 1800 445 445 or email us at clientservicesAU@rabobank.com

Your Rabobank Online Savings Statements will be available each month via Online and Mobile banking. You can follow the steps below or watch this short video on how to view and download transaction summaries and statements:

1. Log into Internet or Mobile Banking
2. Click on the ‘Statements’ tab
3. Select the account you wish to view statements for
4. Click on the ‘Download’ link on the right hand side of the month you are wishing to view the statement for.

To view your Interest and Annual Tax Statement, simply log into Internet or Mobile Banking and follow these three easy steps:

1. Click on the ‘Statements’ tab and select ‘Interest and Tax’
2. The financial years will populate for all accounts
3. Click on the ‘Download’ link on the right hand side of the tax year you are wishing to view the statement for.

Yes, Rabobank is covered by the Australian Government Guarantee through the Government’s Financial Claims Scheme (FCS). This scheme provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.

Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution (ADI) that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).

The FCS can only come into effect if it is activated by the Australian Government when an institution fails. Once activated, the FCS will be administered by the Australian Prudential Regulation Authority (APRA).

In an FCS scenario, APRA would aim to pay the majority of customers their protected deposits under the Scheme within seven calendar days.

Where can I get further information on the FCS?

Information on the FCS is available on the FCS website – www.fcs.gov.au.

The payments industry will be temporarily increasing the contactless card PIN limit from $100 to $200 to help reduce the risk of COVID-19 transmission by reducing physical contact with the payment terminal.

The new $200 limit will be progressively introduced across certain retailers starting in early April 2020.

The increase in the contactless limit is consistent with similar increases implemented or under consideration in other countries in response to COVID-19. Increasing the limit to $200 means that fewer people will need to touch the payment terminal when paying for purchases up to $200.

The new temporary limit is being rolled-out progressively and will be available at certain retailers. You can ask the retailer whether the new limit is available and will also know at the time of payment by the PIN pad prompts.

If the new limit has been introduced at the retailer, you will be prompted to tap your card for purchases up to $200, and NO PIN will be required. If the new limit is not available at a certain retailer, you will still be prompted to enter your PIN for purchases over $100.

At all times, follow the PIN pad prompts.

The new $200 limit is a temporary measure in response to COVID-19. It is expected the limit will remain in place for a period of time and may be extended if necessary, based on Government advice.

We will continue to monitor your account through our fraud systems and alerts. It is vital that you continue to keep your card safe at all times to protect against theft and check your account often. If you lose your card or have any concerns about unauthorised transactions on your account, please contact Client Services Monday – Friday 8am - 6pm (Sydney time) on 1800 025 484.

More information can be found at: https://www.auspaynet.com.au.