Our Commitment to Customers During COVID-19
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Our Commitment to Customers During COVID-19

Rabobank’s commitment

Rabobank remains open for business and committed to maintaining our high quality service during this time. Our commitment to our community of Rabobank clients and business partners along the food & agribusiness value chain remains unchanged.

Rabobank values the health and safety of our clients, staff and communities. As such, we have taken a range of precautionary measures for our people and the contact they may have with you as we monitor the spread of COVID-19 (Coronavirus) across Australia and internationally. Our Executive and Risk Management teams are meeting regularly to monitor the situation and make sure we are well prepared to respond as needed with the changing conditions.

Our Commitment to Customers During COVID-19

Ongoing support for our clients

With most of our staff working from home, and the branches largely unattended, we remain fully contactable and will be conducting all of our business over the phone and Skype.

For our farming and agribusiness clients, your Rural Manager will be in touch and if you need assistance please continue to contact your Rural Manager, your local branch number or our Customer Service Unit.

While the Australian agricultural sector is in an overall strong position, we also know the immediate priority for many clients is managing drought conditions or rebuilding following improving seasonal conditions, and we will continue to support you. Please get in touch with us to discuss support options, and we will be happy to assist.

During this period we would like to assure our clients and business partners that our strong commitment to you, and the agricultural sector, remains unchanged.

Need more information?

If you have any questions or need assistance, please call our Rabobank Client Services team on 1800 025 484 for Farm & Agribusiness or 1800 445 445 for Online Savings.

For the latest information please visit the Australian government COVID-19 website or the World Health Organisation for updates.

You can also find more updates on the impact of COVID-19 on the agricultural market on the RaboResearch website and hear the latest from our analysts on our RaboResearch podcasts.


Frequently asked questions

How do I place notice on my Notice saver?

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Your Notice Saver can transfer funds into your High Interest Savings Account or nominated Linked account.

All fund withdraws require you to set-up a transfer notice. To do this, log into Rabobank Online Banking or Mobile App. Your transfer will automatically happen on the next business day after your notice period has passed.

Please note, all notices must be received before 4pm for funds to transfer the next business day.


What if I need my money in a hurry and I haven't provided you with the minimum notice required?

Unfortunately we can't release your funds early. You will need to serve a Notice period and access your funds at maturity. We recommend that you maintain some funds in an at call account in case you need funds in a hurry.

For Customers suffering financial hardship you can apply for early release of your funds. Please note that you will need to complete a statutory declaration as proof of your financial hardship. Please contact our Customer Service team for more information.


What is the minimum Notice period that I can provide?

The minimum Notice period varies depending on the product selected. The 31 Day Notice Saver has a minimum Notice period of 31 days, the 60 day Notice Saver has a minimum Notice period of 60 days and the 90 day Notice Saver has a 90 day minimum Notice period.


How do I transfer money from my linked account?

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You can transfer funds into your High Interest Savings Account (HISA) using the 'Transfer in' feature if you have allowed direct debit authority on your linked account. You can also transfer funds into any of your HISA or PremiumSaver accounts via electronic funds transfer (EFT) from most Australian accounts using your Rabobank BSB and Account number.


What are my daily internet banking transfer limits?

The daily transfer limit for all Online Savings accounts is $100,000.00 daily.


How do I know that my transfer has been successful?

To see your transaction history, select 'Transaction history' from the 'High Interest Savings' section of your Rabobank Online Savings account. Transfers that have not yet occurred can be found in 'Pending transfers'.


How do I withdraw funds early from a Notice Saver account?

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The terms & conditions of your Notice Saver account require that 31, 60 or 90 days' notice is provided to withdraw funds from your account. To do this, log in online and in the ‘My quick links’ menu select ‘My savings’ followed by ‘Transfer’.

If you are experiencing financial hardship and require urgent access to your funds, please contact our team so we can discuss your options.

We may, at our discretion, allow an early withdrawal from a Notice Saver Account based on one of the following grounds:

  • Specified compassionate grounds (to prevent sale of your house by your mortgage holder, or to pay medical, disability or funeral expenses)
  • Grounds of severe financial hardship (for "reasonable immediate family living expenses" including loan repayments, rent arrears, outstanding bills, car repairs and medical expenses)

If these circumstances relate to you, before we are authorised to release your funds we will need to receive documentation that supports your hardship claim, for example, a bank statement, a rental bond agreement, medical documentation related to surgery or other supporting documents.

If you apply for an early release of funds, the statutory declaration must be completed by you and signed by an authorised witness. A list of these witnesses are included on the form. You may also include any supporting documents that you’d like us to take into consideration.

Please post all documents to:

Rabobank Online Savings

GPO Box 4715

Sydney NSW 2001

Once your documentation is received, we’ll review your request and update you by phone within 2 business days.


If your request is extremely urgent, please don't hesitate to call us on 1800 445 445 or email us at clientservicesAU@rabobank.com


How do I obtain a statement via online banking?

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Your Rabobank Online Savings Statements will be available each month via Online and Mobile banking. In order to download your Statement, please follow the below steps:

1. Click on the "Statements" tab.

2. Select the account you wish to view statements for.

3. Click on the "Download" link on the right hand side of the month you are wishing to view the statement for.



To view your Interest and Annual Tax Statement, simply log in and follow these three easy steps:

1. Click on the "Statements" tab and select "Interest and Tax".

2. The financial years will populate for all accounts.

3. Click on the "Download" link on the right hand side of the tax year you are wishing to view the statement for.


Is Rabobank covered by the Australian Government Guarantee?

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The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.

Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution (ADI) that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).

The FCS can only come into effect if it is activated by the Australian Government when an institution fails. Once activated, the FCS will be administered by the Australian Prudential Regulation Authority (APRA).

In an FCS scenario, APRA would aim to pay the majority of customers their protected deposits under the Scheme within seven calendar days.


Where can I get further information on the FCS?

Information on the FCS is available on the FCS website – www.fcs.gov.au.



Are you experiencing financial hardship?

What can Rabobank do?

As we face the growing challenges of the Coronavirus (COVID-19), the financial and personal wellbeing of our clients and people remains our priority.

If you find yourself experiencing financial difficulties, contact your Rural Manager, nearest Branch or our Sydney based Client Services team:

 

Rabobank
(Farm & Agribusiness)

Rabobank Online Savings

phone

MON – FRI 8am - 6pm (Sydney time)
or call your Rural Manager.

If you're overseas call:

 

phone

MON – FRI 8am - 7pm (Sydney time)

If you're overseas call:

More information can be found on our Difficult Circumstances page.

What are the options?

Where you or your business has been impacted and you need assistance, you can get in touch with us to discuss support options and tailor an appropriate solution, which could include:

  • deferral of scheduled loan payments,
  • waiving certain fees and charges,
  • waiving break costs on early redemption of Rabobank Australia Limited issued deposits,
  • waiving of break costs on early redemption of farm management deposits to allow access to needed funds,
  • waiving of fees on loan increases necessary for capitalisation of interest and/or rebuilding operations and
  • waiving of fees for equipment finance variations.

Your finances are in good hands

We recognise that this is an unsettling period for all Australians. So we want to assure you that your finances are in good hands with us.

  • Rabobank Australia is part of the international Rabobank Group; the world’s leading food & agribusiness bank, and among the world’s 30 largest financial institutions.*
  • All deposits reinvested locally, they don’t go overseas. So you can have peace of mind that banking with Rabobank is supporting the Australian economy.
  • Deposits are covered by the Australian Government Guarantee.**

We also want to share with you how banking with us makes a difference. By holding deposits with Rabobank, you are supporting our farmers to grow and produce enough food to feed 75 million people, as every dollar saved is used to fund Australian food, farming and agriculture.



 

*Based on Tier 1 Capital. Our capital position remains robust: the common equity tier 1 (CET 1) ratio is 16.3 %, which is well above the regulatory requirement and Rabobank’s own minimum target of 14%.

**The Australian Government Guarantee protects the first $250,000 of all deposits held per person with Rabobank.

Rabobank Australia Limited ABN 50 001 621 129 AFSL no. 234700. The Rabobank Online Savings Terms and Conditions and Notice Saver Product Disclosure Statement are available at www.rabobank.com.au/corporate/legal. You should consider the relevant disclosure documents before making any decisions relating to any of our products. Early termination fees apply to Term Deposits.

Any advice contained on this page is of a general nature only and has been prepared without taking into account your objectives, financial situation or needs and because of that, you should, consider the appropriateness of the advice, having regard to your objectives, financial situation and needs before acting on the advice.