If you are an existing client, we request that you first access your online banking platform initially to check if you already have access to the data you are requesting. Otherwise, you can submit a request to access your data by completing this form. We are required to verify your identity upon making the request including any authorised individuals on your behalf.

When completing the form, please provide the following to assist us in processing your request in a timely manner:

• The reason for your request. This helps us to complete your request as accurately as possible.
• Specify the data you wish to access, so we can quickly source that data for you.
• If you are a legal guardian or authorised representative making the request on another individual’s behalf, the appropriate authorisation document.

You will receive a response to your request within one month. We may ask you to clarify your request and we will keep you up to date should we require more time for processing.

We may, in certain circumstances, deny access to particular data. We will inform you in writing if this happens. The written response will detail:

• The reason for denial, if we are allowed to provide it under law; and
• Channels for you to make a complaint regarding the denial.

We will strive to find any alternate ways to provide you with access should one of these circumstances arise.

You can submit a request for correction by completing this form. We are required to verify your identity upon making the request including any authorised individuals on your behalf.

When completing the form, please provide the following to assist us in processing your request:

• That you want to make a request for the right to correction.
• The reason for your request.
• What changes to your Personal data you want to have done.

You will receive a response to your request within one month. We may ask you to clarify your request and we will keep you up to date should we require more time for processing.

We may, in certain circumstances, deny correction to particular data. We will inform you in writing if this happens. The written response will detail:

• The reason for denial, if we are allowed to provide it under law; and
• Channels for you to make a complaint regarding the denial.

You can submit your request for data deletion to us by completing this form. We are required to verify your identity upon making the request including any authorised individuals on your behalf.

When completing the form, please provide the following to assist us in processing your request:

• That you want to make a request for the right to data deletion.
• The reason for your request.
• Which data you want to delete.

You will receive a response to your request within one month. We may ask you to clarify your request and we will keep you up to date should we require more time for processing.

We may, in certain circumstances, deny deletion of that particular data. We will inform you in writing if this happens. The written response will detail:

• The reason for denial, if we are allowed to provide it under law; and
• Channels for you to make a complaint regarding the denial.

If we process your Personal data because we have a legitimate interest in doing so, for example if we make recordings of telephone calls but this is not required by law, you may object to this.

In that case, we will reassess whether your data can continue to be used for that purpose. For example, we would need to consider if we are required to process data to meet a legal obligation or to fulfil a contractual obligation with you and whether the processing has any negative impact on you. If this is the case we will inform you of our decision to continue to process your data, stating the reason so you may make an informed decision.

You can submit a request for objection to the processing of data by completing this form. We are required to verify your identity upon making the request including any authorised individuals on your behalf.

When completing the form, please provide the following to assist us in processing your request:

• That you want to submit a request for the right to object to the processing of data.
• The reason for your request.
• Which Personal data you object to being processed.

You will receive a response to your request within one month. We may ask you to clarify your request and we will keep you up to date should we require more time for processing.

We may, in certain circumstances, deny your objection to processing particular data. We will inform you in writing if this happens. The written response will detail:

• The reason for denial, if we are allowed to provide it under law; and
• Channels for you to make a complaint regarding the denial.

You can submit a request for restriction of processing by completing this form. We are required to verify your identity upon making the request including any authorised individuals on your behalf.

When completing the form, please provide the following to assist us in processing your request:

• The reason for your request.
• What limitation of processing of which data you request.

You will receive a response to your request within one month. We may ask you to clarify your request and we will keep you up to date should we require more time for processing.

We may, in certain circumstances, deny a request to restrict processing of data. We will inform you in writing if this happens. The written response will detail:

• The reason for denial, if we are allowed to provide it under law; and
• Channels for you to make a complaint regarding the denial.