Your Rights | Rabobank AU
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Your Rights

You have certain rights with regard to your Personal data. For example, the right to request access to the Personal data that we process about you, and the right to have your Personal data corrected if we have incorrectly recorded it. You will find more information about your rights and how you can submit a request on this page.

Right of access

You may ask us whether we process Personal data relating to you. If we do, we can provide you with access to the Personal data.

How can you request access to your data?

If you are an existing client, we request that you first access your online banking platform initially to check if you already have access to the data you are requesting. Otherwise, you can submit a request to access your data by completing this form. We are required to verify your identity upon making the request including any authorised individuals on your behalf.

When completing the form, please provide the following to assist us in processing your request in a timely manner:

  • The reason for your request. This helps us to complete your request as accurately as possible.
  • Specify the data you wish to access, so we can quickly source that data for you.
  • If you are a legal guardian or authorised representative making the request on another individual’s behalf, the appropriate authorisation document.

You will receive a response to your request within one month. We may ask you to clarify your request and we will keep you up to date should we require more time for processing.

We may, in certain circumstances, deny access to particular data. We will inform you in writing if this happens. The written response will detail:

  • The reason for denial, if we are allowed to provide it under law; and
  • Channels for you to make a complaint regarding the denial.

We will strive to find any alternate ways to provide you with access should one of these circumstances arise.


Right to correction

This right means that you can ask us to change your Personal data or to make additions if you think that your Personal data has been processed incorrectly or incompletely.

How can you request correction of your data?

You can submit a request for correction by completing this form. We are required to verify your identity upon making the request including any authorised individuals on your behalf.

When completing the form, please provide the following to assist us in processing your request:

  • That you want to make a request for the right to correction.
  • The reason for your request.
  • What changes to your Personal data you want to have done.

You will receive a response to your request within one month. We may ask you to clarify your request and we will keep you up to date should we require more time for processing.

We may, in certain circumstances, deny correction to particular data. We will inform you in writing if this happens. The written response will detail:

  • The reason for denial, if we are allowed to provide it under law; and
  • Channels for you to make a complaint regarding the denial.

Right to deletion

You can ask us in certain situations to delete Personal data that we have recorded about you. We have to comply with many legal retention periods that state how long we must keep your Personal data. In most cases, this is seven years after the end of your agreement or relationship with Rabobank. This means that we may not be able to legally delete your Personal data earlier, however, we will let you know if that is the case.

How do you exercise your right to deletion?

You can submit your request for data deletion to us by completing this form. We are required to verify your identity upon making the request including any authorised individuals on your behalf.

When completing the form, please provide the following to assist us in processing your request:

  • That you want to make a request for the right to data deletion.
  • The reason for your request.
  • Which data you want to delete.

You will receive a response to your request within one month. We may ask you to clarify your request and we will keep you up to date should we require more time for processing.

We may, in certain circumstances, deny deletion of that particular data. We will inform you in writing if this happens. The written response will detail:

  • The reason for denial, if we are allowed to provide it under law; and
  • Channels for you to make a complaint regarding the denial.

Right to object to data processing

You can object to Rabobank using your Personal data for its own legitimate interests.

What does the right to object to the processing of data entail?

If we process your Personal data because we have a legitimate interest in doing so, for example if we make recordings of telephone calls but this is not required by law, you may object to this.

In that case, we will reassess whether your data can continue to be used for that purpose. For example, we would need to consider if we are required to process data to meet a legal obligation or to fulfil a contractual obligation with you and whether the processing has any negative impact on you. If this is the case we will inform you of our decision to continue to process your data, stating the reason so you may make an informed decision.


How can you use your right to object to the process of data?

You can submit a request for objection to the processing of data by completing this form. We are required to verify your identity upon making the request including any authorised individuals on your behalf.

When completing the form, please provide the following to assist us in processing your request:

  • That you want to submit a request for the right to object to the processing of data.
  • The reason for your request.
  • Which Personal data you object to being processed.

You will receive a response to your request within one month. We may ask you to clarify your request and we will keep you up to date should we require more time for processing.

We may, in certain circumstances, deny your objection to processing particular data. We will inform you in writing if this happens. The written response will detail:

  • The reason for denial, if we are allowed to provide it under law; and
  • Channels for you to make a complaint regarding the denial.

Right to restriction of processing

In certain situations, you can ask us to limit the Personal data that we process about you. For example, you can ask us not to delete certain Personal data after the retention period has expired, because you need this data for a legal claim.

How can you exercise your right to restriction of processing?

You can submit a request for restriction of processing by completing this form. We are required to verify your identity upon making the request including any authorised individuals on your behalf.

When completing the form, please provide the following to assist us in processing your request:

  • The reason for your request.
  • What limitation of processing of which data you request.

You will receive a response to your request within one month. We may ask you to clarify your request and we will keep you up to date should we require more time for processing.

We may, in certain circumstances, deny a request to restrict processing of data. We will inform you in writing if this happens. The written response will detail:

  • The reason for denial, if we are allowed to provide it under law; and
  • Channels for you to make a complaint regarding the denial.

For Rabobank Clients: Right to object to direct marketing

You have the right to request that we stop using your Personal data for direct marketing purposes. It may be the case that your objection only relates to being approached through a specific channel, for example if you no longer wish to be contacted by telephone but still want to receive our offerings via e-mail. We will then take steps to ensure you are no longer contacted through the relevant channel. We may be legally obligated to contact you even if you have opted-out of direct marketing messages. These are known as service messages, for which you may be entitled to depending on your relationship with us.

Rights Request Form

Please fill out our online form below. Once submitted, you will be contacted within 5 business days.

Contact Details
Request

* Mandatory fields

The data in this form is required to process your request and will assist us in verifying your identity upon making the request.



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