FAQs - Internet Banking Upgrade
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Internet Banking

FAQs - Internet Banking Upgrade

General

Farm Business

Savings Accounts

Are Online Savings (RaboDirect) clients impacted by the upgrade?

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There are no changes to your Online Savings (RaboDirect) Internet Banking.


What if I have both CB & ROS accounts?

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Your Online Savings (RaboDirect) account has not changed in any way.


What has changed in the upgrade of Internet Banking?

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The website has a new look and feel for both our online banking and mobile app. You’ll notice that it looks better and is much easier to navigate and do your banking.

You can check out all the new features here.


What is new on mobile in the upgrade of Internet Banking?

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As well as the new look and easier navigation, some new features have been included in the mobile app, that were previously only available on the website, including:

  • Fixed rate bookings. Additionally, you can now see the all up rate, which includes a breakdown of the base rate and the margin.
  • One off payments to payees not in your list (RSA token needed).

How do I access the new Internet banking page?

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The process for internet banking remains the same via Rabobank.com.au.

Simply choose Farm Business from the drop down Internet Banking link at the top right hand side of the screen, and log in as normal.

Make sure you delete any existing bookmarks – the old log on page no longer works.


How do I download the new app?

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You will need to delete your current 'Rabobank Australia' app and install the new 'Rabobank AU' app.

- Search the App Store or Google Play for 'Rabobank AU'.

- Instructions for how to do this can be found here.

The first time you use the app, you will need to authenticate using your RSA token and set up your pin number. After that you can access your mobile app as usual.


What happened to my existing data?

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Your existing data has been migrated to the new platform.

Some data is not available. Click here for the data that is not available on the new site.


How can I update my contact details?

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Mobile phone and email address can be updated on the website.

To update other contact details, simply contact our friendly staff through our Customer Service centre.


How do I switch between entities?

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You no longer need to switch between entities. All of your entities are available throughout your internet banking activities. You can now access all payees and all accounts throughout the payment process, as per your account structure.


Why have these changes been made, and will there be more changes in the future?

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We have upgraded our internet banking to provide a faster and simpler internet banking experience. We expect to make further improvements over time, and will let you know as this happens.