FAQs - Internet Banking | Rabobank AU
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FAQs - Internet Banking

How can I close an account?


For more information about closing your account:

For Rabobank Australia loan related accounts, please contact your Rural Manager or visit a branch located on our website. You will need to provide a request in writing that is signed by all account holders and security providers. The attached form may be used to assist with this process. Once all of the information required has been received, we will close your account as soon as practicable, and generally within 6 weeks from receipt of all of the required information.

For all other Rabobank Australia accounts, please call us on 1800 025 484, or if you are overseas on (+612) 8115 2240 between the hours of MON-FRI 8 a.m. – 6 p.m. (Sydney time). You may also contact your local branch. For Deposit accounts, we will generally close the account within 5 days once all required information is received.

Can I allow other people to access my accounts using Rabobank Internet Banking?


Subject to agreement by all account owners you can permit others to access, view or transact on your account. For more information on how to register a Delegated User you can call our Rabobank Internet Banking InfoLine on 1800 640 442 (between 8am and 6pm Monday to Friday, Sydney time).

Can I cancel a transaction that I have requested using Rabobank Internet Banking?

Future-dated transactions that display in the (Payments pending authorisation table on the Payments main screen) and have an appropriate action along side them can be cancelled via the internet prior to the date they take effect. For transactions dated today, once the transaction has been confirmed it cannot be cancelled via the internet. 

Can I change my details via Rabobank Internet Banking? How?


Details such as, email address, contact phone numbers, residential and postal address can be updated by the Secure Message function within Internet Banking. This is done while logged into Rabobank Internet Banking, select the Mail tab and then click on Create New Mail.

Can I pay my accounts using BPAY?

Paying bills is easy using the industry-standard BPAY® system. All you need to do is set up each billers' BPAY details once, and then select their name for future payments. 
® Registered to BPAY Pty Ltd ABN 69 079 137 518

*NOTE: to be read in conjunction with the terms and conditions of use.
If you have any questions about Rabobank Internet Banking, call our Internet Banking InfoLine on 1800 640 442 (or +61 2 8115 2002 if calling from outside Australia) between 8.00 am and 6.00 pm Monday to Friday, Sydney time, and a member of our Client Services Unit will be happy to assist you. Alternatively you can contact the Client Services Unit by email on sydney.internet.banking@rabobank.com.

How do I download my statements online?


Just log on to your Rabobank Internet Banking and select the E-statement tab to view up to 5 years of statements online.

How do I log into my Rabobank Internet Banking?


To log into Rabobank Internet Banking you will need your Username, PIN and Token. You can obtain these by calling the Client Services Unit on 1800 640 442. 

Once obtained, you can login by selecting Rabobank Internet Banking. If you experience any issues when signing in, please call Client Services Unit on 1800 640 442 for assistance. 

How do I make transfers to my other Rabobank accounts?

A transfer is the movement of available funds between your internet-accessible accounts. Provided you have access to the accounts you are transferring from and to, it is a simple process and allows you to transfer funds in real time (subject to cut-off times).

How do I register for Rabobank Internet Banking?

To be eligible for our Rabobank Internet Banking, you will need to hold an All In One Account, a Harvest Advantage or a Seasonal Loan.
To organise access to Rabobank Internet Banking, complete an Account Operating Authority form. For assistance, please contact your Rabobank Rural Manager on 1300 30 30 33 or contact Client Services Unit on 1800 640 442 between 8am and 6pm, Monday to Friday, Sydney time (+61 2 8115 2002 if calling from outside Australia).

How much does it cost to use Rabobank Internet Banking?


Our Rabobank Internet Banking is free for business accounts.

There is no charge to register and currently there are no bank transaction fees or bank fees for using the service, for business accounts.
The costs of your internet access (via your Internet Service Provider) are your responsibility.

How will I know when I'm registered and able to access Rabobank Internet Banking?

Your Rabobank Internet Banking registration kit includes an explanation of the registration process.

You will be asked to call us on a special phone number to confirm receipt of your kit before your login is activated.

I am unable to login


Ensure that you are entering the correct Token, Username, PIN and Token Code, remembering that the Token Code is different each time you log in.

 The first time you log in to Internet Banking you are required to change your PIN. Ensure that you are using the correct PIN.

I have forgotten my Username or PIN

If you have forgotten your Username or PIN, or wish to change your PIN at any time, please call our Rabobank Internet Banking InfoLine on 1800 640 442 between 8:00am and 6:00pm Monday to Friday, Sydney time.

If you have any queries please contact our Rabobank Internet Banking InfoLine on 1800 640 442 (or +61 2 8115 2002 if calling from outside Australia) between 8.00am and 6.00pm Monday to Friday, Sydney time. Alternatively you can contact the Client Services Unit by email sydney.internet.banking@rabobank.com.

Is there a transaction that you believe you did not make?


Card transaction dispute and chargeback rights

We can help you to dispute a card transaction, known as a chargeback, where we may reverse all, or part, of the amount of the disputed transaction back to a merchant’s bank in accordance with the applicable card scheme rules.

You should report a disputed card transaction to us as soon as possible so that we may reasonably ask for a chargeback where such a right exists. You may lose your ability to dispute the card transaction if you do not report it within 75 days of the transaction taking place.

When you dispute a card transaction, we will, in relation to the card transaction claim a chargeback right, where one exists, for the most appropriate reason and not accept a refusal of a chargeback by a merchant’s bank unless it is consistent with the relevant card scheme rules.

The card transaction can also include an unauthorised payment debited to the account pursuant to a recurring payment arrangement.

What is a direct debit

A direct debit is a regular payment agreement between you and the merchant. This is where you allow the merchant to automatically debit your nominated account regularly to pay for goods or services that merchant provided.

Obtain a direct debit list

We can provide you a direct debit list on your accounts, for the previous 13 months from your request. The list will include only those direct debits and recurring payments that are known to us from the information we receive about your transactions.

What we will do when you dispute or request cancellation of a direct debit

You can ask us to:

  • investigate an unauthorised direct debit; and/or
  • cancel your direct debit request.

We will act promptly to assist with your request.

When we handle your request for cancellation or a complaint, you are not required to first raise the cancellation or complaint directly with the merchant bank. However, we suggest that you also contact the merchant bank.

Before you dispute a card transaction

  • Take note of all the card transaction details: transaction date, merchant name, disputed amount, account number, account name and card number.
  • If the payment was processed through PayPal, they will have their own disputes process which should be followed.
  • When you visit a hotel or hire a car, the merchant will normally place a hold on your card as a security deposit, known as a card authorisation. An outstanding card authorisation (which is a pending transaction) will reduce your available credit, but does not affect the balance owing on the card. The available credit on your card account will be reduced by that amount for up to 10 days until the merchant releases the authorisation.

How to dispute a card transaction

If you have considered the above and wish to dispute the card transaction, please complete the following form and send it to:




02 8115 1016

Mail to:

Reply paid 4577, Rabobank
Client Services
Sydney NSW 2001

Alternatively, contact our Client Services Unit on 1800 025 484 in Australia or +61 2 8115 2240 if calling from overseas (8am-6pm, Monday to Friday, Sydney Time).

Please remember the process is not guaranteed and different card transactions have different timeframes within terms of resolution.

What happens after you have disputed a card transaction

1   Rabobank will investigate the disputed card transaction by referring the dispute to the merchant’s bank.

2  The merchant’s bank will then refer the dispute to the merchant. They will either accept the claim or further investigate under the relevant card scheme rules. At all times, Rabobank will keep you, the client, informed of the progress or outcome of the disputed card transaction.

3  If the merchant’s bank accepts the chargeback, the dollar value, in whole or in part, of a particular transaction, Rabobank will process the disputed card transaction correction.

4  If the merchant bank does not agree to make a chargeback, in whole or in part and you are not satisfied with the outcome, you may request:

4.1  the disputed card transaction be escalated to a Client Service’s manager;


4.2  make a complaint. For more information on how to make a complaint please visit our Compliments and Complaints page.

What can I use Rabobank Internet Banking for?


Our Rabobank Internet Banking provides secure online access to your accounts.

You can:
  • View up-to-date details of your accounts including account summary, transaction history (for up to 18 months on some accounts), current Fixed Interest Options and electronic copies of your account statements.
  • Request transactions (subject to cut-off times) and make enquiries 24 hours a day, 7 days a week.
  • Make payments from your accounts to third party accounts.
  • Set up your own payee lists.
  • Transfer funds between your accounts (subject to cut-off times).
  • Book Fixed Interest Options up to 10 business days in advance.
  • Import and export payment files from your financial management software.
  • Make temporary principal reductions on some loan accounts.
  • Enquire about your accounts via our secure Mail service.
  • Manage and impose restrictions on your own Delegated Users.
It's simply another way to do your banking with us - at your convenience.

What details do I need to make a payment to another financial institution's account?

To make payments to another financial institution's account using Rabobank Internet Banking you will need to provide the following payee information:
  • BSB (Bank State Branch) number
  • Account name
  • Account number
Please note that payments cannot be made to credit card accounts through this system, however you may be able to use BPAY.

What do I do if I forget my username or PIN or want to change my PIN?

If you have forgotten your Username or PIN or wish to change it at any time please call our internet banking InfoLine on 1800 640 442 (or +61 2 8115 2002 if calling from outside Australia) between 8am and 6pm Monday to Friday, Sydney time.

The new PIN is effective upon issue and can be used immediately.

What do I do if I lose or damage my Token or if it has been stolen?

Please call our Internet Banking InfoLine as soon as possible on 1800 640 442 (or +61 2 8115 2002 if calling from outside Australia) between 8am and 6pm, Monday to Friday, Sydney time.

What hours is Rabobank Internet Banking available?


Our Rabobank Internet Banking can be used 24 hours a day, 7 days a week subject to availability of the system (eg. Internet outage, maintenance outage etc) and availability of your ISP connection.

What is the Rabobank BSB number or Swift code?

Rabobank BSB is 142-001

Rabobank Swift code for rural clients is RABOAU2B

What software packages can I export to, or import from, using Rabobank Internet Banking?


Using our Rabobank Internet Banking you can export a transaction list from your computer to financial management software such as AgriMaster™, CA$hmanager Rural™, Phoenix™, Quicken™** and MYOB™.

You can also import payments and batch templates from financial packages as above to your computer.
Export files produced are in a CSV (Comma Separated Value) or QIF format.
Batch payment or import files must be in an ABA format.
Please contact your software supplier to check if your financial management software is compatible.
**Intuit Inc., USA, is the owner of intellectual property rights in the name 'Quicken'.

When will I receive my annual interest advice?


Annual interest statements are issued once a year in mid August. 

When will my transaction be processed and are there cut-off times for processing requests?


You may request a transaction at any time, however the applicable cut-off time will affect the date on which the transaction is processed.
The following cut-off times apply:

  • All Payments (including BPAY)
  • Payments confirmed before 6pm (Sydney time) Monday to Friday will be processed on the same business day.
    Please allow up to 2 business days for the payment to be received by the Payee.

  • Transfers
  • Transfers between your own accounts will be processed in real time. Exception periods are during overnight processing and maintenance periods.

  • Rate Bookings
  • Rate Bookings confirmed before 4pm (Sydney time) Monday to Friday will be processed on the same business day.

Who do I call if I experience technical problems?

If you have a problem accessing the Internet, you should contact your Internet Service Provider (ISP) or software manufacturer. If you can access other internet sites but are having problems with Rabobank Internet Banking, you can call our Internet Banking InfoLine on 1800 640 442 (between 8am and 6pm Monday to Friday, Sydney time).
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