FAQs - Linked Account
skip to content1
We are currently experiencing an issue with our Online Savings mobile app for recently updated Apple devices. For the best experience please log into Internet Banking.
We are working on getting this resolved and apologise for any inconvenience caused.
Rabobank
 

FAQs - Linked Account

How do I verify my nominated linked account?

Share

You can watch this helpful, step by step video or follow the steps below for how to change your nominated linked account:

  1. Login to your Online Savings account and follow the steps below:
  2. Select the ‘Services & Settings’ tab and then click on ‘Nominated linked account’
  3. Click on ‘Edit’ and follow the prompts on screen to provide the details of your new Linked account (including BSB and account number).
  4. Please make sure your Online Savings account and Linked account are in the same name.
  5. Authorise the new Linked account using your Digipass as instructed
  6. Any scheduled direct debits or direct credits including Regular Savings will be cancelled. You will need to set these up once you have verified your new linked account 
  7. Now transfer money from your new Linked account into your Rabobank Online Savings account. Please type 'Verify account' in the reference field of this transaction. Please keep in mind that it can take up to 2 working days from when your payment is cleared for this request to be completed.

Please call us on 1800 445 445, from 6am to 8pm (Sydney time) Monday to Friday if you require further assistance.

How do I transfer money in from my nominated linked account?

Share

You can transfer funds into your Rabobank Online Savings accounts by following the steps below:

  1. Login to your Rabobank Online Savings account
  2. Go to the ‘Transfer Money’ tab which is located on the left hand side of your computer screen (Mobile App will display this tab at the bottom of your compatible mobile device)
  3. Select ‘From Account’ (Hint: This will be your Linked account)
  4. Select ‘To Account’ (Hint: This will be any of your Rabobank Online Savings accounts)
  5. Provide the amount you would like to direct debit into your account
  6. If you would like to see a description for your transfer on your monthly statement, please enter this in the description field (This field can only accept alpha or numeric characters)
  7. Select whether or not it will be a recurring payment (Weekly, fortnightly or monthly)
  8. Select 'Continue'
  9. Confirm your direct debit/transfer details if you are happy with what has been selected. If you have made an error, please select ‘Change’ to amend your transfer
  10. Follow the 7 steps on your screen to generate a second Digipass code (The Mobile App will ask for your 5 digit pin you use to login to the Mobile App)
  11. Enter your Digipass code that is generated into where it says ‘Enter Digipass Code’ then scroll down and select ‘Authorise’
  12. The direct debit/transfer will initiate in which you should see on your screen ‘Transfer Successful’

Can I use my Online Savings account before I link my accounts?

Share

If your application is for a personal account and can be processed automatically, your account will be opened immediately – this means you will receive the BSB and ACC number straight away and you can fund your account.

You will also find your Rabobank Online Savings account number on your welcome letter which comes together in the post with your Digipass.

You will need to verify your linked account before being able to transfer funds out of your Rabobank Online Savings accounts. This is an added security measure and gives you peace of mind knowing your savings can only be transferred to your verified nominated linked account. 

 

Do transfer limits apply to deposits into Rabobank via direct debit?

Share

Yes, a limit of $5 million applies for inward transfers to your Rabobank Online Savings accounts via direct debit. In the event that you may need to transfer more than the daily transfer limit to your external linked account, you can call us on 1800 445 445 between 6am and 8pm Monday to Friday AEST

How do I verify my nominated linked account?

Share

You can watch this helpful, step by step video or follow the simple steps below for verifying your nominated linked account:

  • Transfer any amount from your nominated linked account into your Rabobank Online Savings account using the BSB & Account number
  • Make sure you type ‘Verify account’ in the reference field of this transaction.
  • Please keep in mind that it can take up to 2 working days for this amount to reach your Rabobank account. Once this is successfully received, your account will be linked.
 

Can I have more than one nominated linked account?

Share
You can only have one active Linked account at a time.

What is direct debit authority and how does it work?

Share

Direct debit authority allows your Rabobank account to withdraw the funds you request directly from your nominated and verified linked account by giving us a 'Transfer In' instruction. If you do not provide a direct debit authority, you will only be able to transfer funds into your Rabobank account using your external account(s). To provide a direct debit authority, login to your account. Under the 'My details' section, click on Linked account and check the box next to Direct Debit authority. You will need to authorise this change using your Digipass. Direct Debits are safe and can override your other bank’s daily transfer limit so this helps if you want to transfer your savings in one transaction. Rabobank will only debit funds from your Linked account that have been requested and authorised by you. 

Here is a step by step guide on how to direct debit funds into your Rabobank Online Savings account:

  1. Login to your Online Savings account 
  2. Go to the ‘Transfer Money’ tab which is located on the left hand side of your computer screen (Mobile App will display this tab at the bottom of your compatible mobile device)
  3. Select ‘From Account’ (Hint: This will be your Linked account)
  4. Select ‘To Account’ (Hint: This will be any of your Rabobank Online Savings accounts)
  5. Provide the amount you would like to direct debit into your account
  6. If you would like to see a description for your transfer on your monthly statement, please enter this in the description field (This field can only accept alpha or numeric characters)
  7. Select whether or not it will be a recurring payment (Weekly, fortnightly or monthly)
  8. Select 'Continue'
  9. Confirm your direct debit/transfer details if you are happy with what has been selected. If you have made an error, please select ‘Change’ to amend your transfer
  10. Follow the 7 steps on your screen to generate a second Digipass code (The Mobile App will ask for your 5 digit pin you use to login to the Mobile App)
  11. Enter your Digipass code that is generated into where it says ‘Enter Digipass Code’ then scroll down and select ‘Authorise’
  12. The direct debit/transfer will initiate in which you should see on your screen ‘Transfer Successful’
 

What is a nominated linked account?

Share

A nominated linked account is an everyday transaction account that you hold with another Australian financial institution. This is the account used to transfer money in and out of your Rabobank Online Savings accounts.  Your Rabobank Online Savings account and nominated linked account need to be in the same name and entity type.

 

Cookie Notice
We use cookies to collect data when you visit our website. We do this for security and functionality purposes and to provide you with a better website experience. For more information on how we use cookies, please see our Cookies page.
OK