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Managing Your Account

How can I close an account?

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For more information about closing your account:

For Rabobank Australia loan related accounts, please contact your Rural Manager or visit a branch located on our website. You will need to provide a request in writing that is signed by all account holders and security providers. The attached form may be used to assist with this process. Once all of the information required has been received, we will close your account as soon as practicable, and generally within 6 weeks from receipt of all of the required information.

For all other Rabobank Australia accounts, please call us on 1800 025 484, or if you are overseas on (+612) 8115 2240 between the hours of MON-FRI 8 a.m. – 6 p.m. (Sydney time). You may also contact your local branch. For Deposit accounts, we will generally close the account within 5 days once all required information is received.

How do I place notice on my Notice saver?

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Your Notice Saver can transfer funds into your High Interest Savings Account or nominated Linked account.

All fund withdraws require you to set-up a transfer notice. To do this, log into Rabobank Online Banking or Mobile App. Your transfer will automatically happen on the next business day after your notice period has passed.

Please note, all notices must be received before 4pm for funds to transfer the next business day.


What if I need my money in a hurry and I haven't provided you with the minimum notice required?

Unfortunately we can't release your funds early. You will need to serve a Notice period and access your funds at maturity. We recommend that you maintain some funds in an at call account in case you need funds in a hurry.

For Customers suffering financial hardship you can apply for early release of your funds. Please note that you will need to complete a statutory declaration as proof of your financial hardship. Please contact our Customer Service team for more information.


What is the minimum Notice period that I can provide?

The minimum Notice period varies depending on the product selected. The 31 Day Notice Saver has a minimum Notice period of 31 days, the 60 day Notice Saver has a minimum Notice period of 60 days and the 90 day Notice Saver has a 90 day minimum Notice period.


How do I transfer money from my linked account?

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You can transfer funds into your High Interest Savings Account (HISA) using the 'Transfer in' feature if you have allowed direct debit authority on your linked account. You can also transfer funds into any of your HISA or PremiumSaver accounts via electronic funds transfer (EFT) from most Australian accounts using your Rabobank BSB and Account number.


What are my daily internet banking transfer limits?

The daily transfer limit for all Online Savings accounts is $100,000.00 daily.


How do I know that my transfer has been successful?

To see your transaction history, select 'Transaction history' from the 'High Interest Savings' section of your Rabobank Online Savings account. Transfers that have not yet occurred can be found in 'Pending transfers'.


Is Rabobank covered by the Australian Government Guarantee?

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The Financial Claims Scheme (FCS) is an Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.

Under the FCS, certain deposits are protected up to a limit of $250,000 for each account holder at any bank, building society, credit union or other authorised deposit-taking institution (ADI) that is incorporated in Australia and authorised by the Australian Prudential Regulation Authority (APRA).

The FCS can only come into effect if it is activated by the Australian Government when an institution fails. Once activated, the FCS will be administered by the Australian Prudential Regulation Authority (APRA).

In an FCS scenario, APRA would aim to pay the majority of customers their protected deposits under the Scheme within seven calendar days.


Where can I get further information on the FCS?

Information on the FCS is available on the FCS website – www.fcs.gov.au.



How do I obtain a statement via online banking?

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Your Rabobank Online Savings Statements will be available each month via Online and Mobile banking. In order to download your Statement, please follow the below steps:

1. Click on the "Statements" tab.

2. Select the account you wish to view statements for.

3. Click on the "Download" link on the right hand side of the month you are wishing to view the statement for.



To view your Interest and Annual Tax Statement, simply log in and follow these three easy steps:

1. Click on the "Statements" tab and select "Interest and Tax".

2. The financial years will populate for all accounts.

3. Click on the "Download" link on the right hand side of the tax year you are wishing to view the statement for.


How do I withdraw funds early from a Notice Saver account?

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The terms & conditions of your Notice Saver account require that 31, 60 or 90 days' notice is provided to withdraw funds from your account. To do this, log in online and in the ‘My quick links’ menu select ‘My savings’ followed by ‘Transfer’.

If you are experiencing financial hardship and require urgent access to your funds, please contact our team so we can discuss your options.

We may, at our discretion, allow an early withdrawal from a Notice Saver Account based on one of the following grounds:

  • Specified compassionate grounds (to prevent sale of your house by your mortgage holder, or to pay medical, disability or funeral expenses)
  • Grounds of severe financial hardship (for "reasonable immediate family living expenses" including loan repayments, rent arrears, outstanding bills, car repairs and medical expenses)

If these circumstances relate to you, before we are authorised to release your funds we will need to receive documentation that supports your hardship claim, for example, a bank statement, a rental bond agreement, medical documentation related to surgery or other supporting documents.

If you apply for an early release of funds, the statutory declaration must be completed by you and signed by an authorised witness. A list of these witnesses are included on the form. You may also include any supporting documents that you’d like us to take into consideration.

Please post all documents to:

Rabobank Online Savings

GPO Box 4715

Sydney NSW 2001

Once your documentation is received, we’ll review your request and update you by phone within 2 business days.


If your request is extremely urgent, please don't hesitate to call us on 1800 445 445 or email us at clientservicesAU@rabobank.com