Business day means a day that is not a Saturday, Sunday or an Australian national public holiday.
The request to cancel the direct debit authority needs to be received by Rabobank at least 3 business days prior to the next scheduled direct debit date.
Before the payment is scheduled to be occur, Rabobank Online Savings clients can cancel their Direct Debit Authority via Rabobank internet Banking or Rabobank mobile app.
Alternatively, clients can send the Cancellation of Direct Debit Authority request to Rabobank by:
Please note:
The request to amend or cancel the automatic payment needs to be received by Rabobank at least 2 business days prior to the next scheduled automatic payment date.
Before the payment is scheduled to be occur, Rabobank Online Savings clients can cancel their Automatic Payment via Rabobank internet banking or the Rabobank mobile app.
Alternatively, clients can send their automatic payment request to Rabobank by:
Please note:
Cut off times
Before 6pm (AEST/AEDT) - processed same day and will be received within 1 – 2 business days
After 6pm (AEST/AEDT) - processed next business day
Weekends and national public holidays - processed next business day.
Clearance times
If transferring funds to an external bank account before 6pm (AEST/AEDT), the funds will usually appear in that account within 1 – 2 business days.
Direct credits received from another financial institution are usually received and available within 1-3 business days.
Transferring funds in
When you open an account with us, you are asked to accept our online direct debit authority. This allows you to transfer funds into your Rabobank account from your linked bank account, all within our online banking system.
You can of course make deposits into your Rabobank account from any other bank account you hold, or have other people/organisations deposit funds into your Rabobank account. Just use the facilities of your other bank or provide your Rabobank account number to the other party.
As an online bank, it is not possible to make cash deposits.
Transferring funds out
When you withdraw funds they must always go back to your Linked Account.
Transfer instructions
To make a transfer in or out:
To log in to your Rabobank Online Savings Internet banking, follow these simple steps:
To update your details, simply log in to Internet Banking and follow the steps below:
All Rabobank Online Savings Accounts have a $300,000 transfer limit out to the nominated linked account. We may offer a temporary transfer limit increase if you need to exceed this $300,000 limit. Please contact our team on 1800 445 445, Monday to Friday between 6am and 8pm (Sydney time) to increase your daily limit.
Where required, permanent transfer limit increases may also be arranged upon request. Please contact us for further information.
Rabobank Online Savings Transfer Limits (Individual, Joint, Business, Trust and SMSF)
Transfers IN from Linked Account | $5,000,000 |
Transfers OUT to Linked Account | $300,000 |
Transfers between your Rabobank Accounts | Unlimited |
You can follow the steps below or watch this short video on how to view and download transaction summaries and statements:
To view your transactions, simply log in to Internet or Mobile Banking and follow the steps below:
Your Rabobank Online Savings Statements will be available each month via Online and Mobile banking. You can follow the steps below or watch this short video on how to view and download transaction summaries and statements:
To view your Interest and Annual Tax Statement, simply log into Internet or Mobile Banking and follow these three easy steps:
Rabobank's Online Savings Mobile Banking app for Australia is available on the Apple App store for Apple devices and Google play store for Android devices. Simply search for the latest version by typing in "Rabobank Online Savings Mobile Banking AU" and follow the download prompts.
You can also watch this short, helpful video on how to download and set up the Rabobank Online Savings Mobile App:
The great thing about the Digipass is that it can operate overseas. As long as you have the Digipass and access to the internet you can perform all your normal transactions online.
If you use an Android or Apple device, you may wish to take advantage of our Mobile App to access your funds.
Hope this helps!
If you are already overseas, you can call us on +612 8115 2558 if you have any questions or require any assistance. We’re here from 6am to 8pm Sydney-time, Monday to Friday.
At this stage, you can only have one subscription per device.
For now, if you have more than one Rabobank Online Savings customer number (previously RaboDirect), you may be interested in installing the App on a separate device and register your second customer number. Otherwise, you can choose to remove your current customer number and register your second customer number on your device by selecting ‘I Forgot my PIN’.
It’s important to note, this will override your replace your customer number and you’ll need your Digipass when registering.
We’re continuing to take on-board feedback regarding the Rabobank Online Savings Mobile App, as we aim to improve your mobile banking experience.
Should you require any further assistance, please feel free to respond to this email or call our Sydney-based team on 1800 445 445 Monday to Friday 6am-8pm (Sydney time).
Yes, you can download and register the Rabobank Online Savings Mobile App on as many devices as you need to.
You’ll need your customer number and Digipass to register the first time, and the steps are the same as logging in to internet banking.
To register for mobile banking, you’ll need your Digipass and customer number. You can watch this short, step by step video or follow the steps below to register. Hint: The Digipass steps are the same as logging in to internet banking.
After downloading the app:
Steps to generate your Digipass code are:
Once you've registered for mobile banking, use your five-digit Mobile Banking PIN to log in and manage your savings wherever you are.
If you're having trouble entering or remembering your PIN, you have five attempts before your access is blocked.
Logging out happens automatically when:
If you've entered your PIN incorrectly five times and blocked your access to mobile banking, you can register again using your Digipass and customer number. To do this, use the "I forgot my PIN" option on the login screen and follow the steps to register (just like you did the first time).
If you've forgotten your mobile banking PIN, you can reset your registration from the app log in screen by tapping ‘I forgot my PIN’. You'll be prompted to reset your registration using your customer number and Digipass (just like when you first registered for mobile banking).
It is not compulsory for you to provide us with your Australian Tax File Number however, if you choose not to*, we may be obliged by law to withhold tax on any interest paid or credited to you at the highest marginal tax rate plus Medicare levy and pay this to the Australian Taxation Office on your behalf to satisfy your expected tax liability.
* and we also do not have a valid tax exemption, or an ABN if applicable, from you.
To provide us with your Tax File Number, please contact us on 1800 445 445 between 6am and 7pm (Sydney time), Monday to Friday, or alternatively you can send us a secure message with the details by logging in to your Rabobank Online Savings account and clicking the blue envelope on the top right hand side of your screen.
To make a claim on all interest withheld from you, simply lodge it with your tax returns, or if you are in a position where you are unable to do so, please consult the Australian Tax Office or your Tax Agent.
If you have any questions, please call our friendly team and we’ll be more than happy to assist.