FAQs - Online & Mobile Banking
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Rabobank
 

FAQs - Online & Mobile Banking

What are the cut off times for making transfers?

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Cut off times

Before 6pm (AEST/AEDT) - processed same day and will be received within 1 – 2 business days

After 6pm (AEST/AEDT) - processed next business day

Weekends and national public holidays - processed next business day.

Clearance times

If transferring funds to an external bank account before 6pm (AEST/AEDT), the funds will usually appear in that account within 1 – 2 business days.

Direct credits received from another financial institution are usually received and available within 1-3 business days.

How do I log in to Internet Banking?

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To log in to your Rabobank Online Savings Internet banking, follow these simple steps:

  1. Head to www.Rabobank.com.au
  2. Click on the orange ‘Internet Banking’ button on the top right corner of the screen, then select ‘Online Savings (RaboDirect)’
  3. The next page displays some helpful tips and notifications
  4. Click on the orange ‘Online Savings (RaboDirect) Internet Banking’ button
  5. Enter your 8 digit customer number (which can be found on your welcome letter) then click ‘Next’
  6. Follow the 4 steps on the right hand side using your Digipass.
  7. Enter the Digipass code displayed on your Digipass into where it says ‘Enter Digipass Code’
  8. Click on 'Login'

How do I update my details?

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To update your details, simply log in to Internet Banking and follow the steps below:

  1. Select 'Services & Settings' from the left hand side menu.
  2. To update your contact details, select 'Contact Details' under the heading Profile Settings.
  3. Select 'Edit' on the right hand side to begin updating.
  4. After making your changes, click 'Submit' and follow the steps on the screen to authorize the changes with your Digipass.

What are the daily transfer limits with Rabobank Online Savings?

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All Rabobank Online Savings Accounts have a $100,000 transfer limit out to the nominated linked account. We may offer a temporary transfer limit increase if you need to exceed this $100,000 limit. Please contact our team on 1800 445 445, Monday to Friday between 6am and 8pm (Sydney time) to increase your daily limit.

Where required, permanent transfer limit increases may also be arranged upon request. Please contact us for further information.


Rabobank Online Savings Transfer Limits (Individual, Joint, Business, Trust and SMSF)


 Transfers IN from Linked Account   $5,000,000
 Transfers OUT to Linked Account   $100,000
 Transfers between your Rabobank Accounts  Unlimited 

How do I view transactions?

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You can follow the steps below or watch this short video on how to view and download transaction summaries and statements:

To view your transactions, simply log in to Internet or Mobile Banking and follow the steps below:

  1. Click on the ‘Accounts’ tab
  2. Select the Account you wish to view transactions for (HISA, PremiumSaver, Notice Savers)
  3. You can select the 'From Date' & 'To Date' for a maximum period of 12 months to view your transactions, once you have selected the period click 'Search' and your transactions will load on the screen.

How do I obtain a statement via Internet banking?

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Your Rabobank Online Savings Statements will be available each month via Online and Mobile banking. You can follow the steps below or watch this short video on how to view and download transaction summaries and statements:

  1. Log into Internet or Mobile Banking
  2. Click on the ‘Statements’ tab
  3. Select the account you wish to view statements for
  4. Click on the ‘Download’ link on the right hand side of the month you are wishing to view the statement for.

To view your Interest and Annual Tax Statement, simply log into Internet or Mobile Banking and follow these three easy steps:

  1. Click on the ‘Statements’ tab and select ‘Interest and Tax’
  2. The financial years will populate for all accounts
  3. Click on the ‘Download’ link on the right hand side of the tax year you are wishing to view the statement for.

Where can I download the Rabobank Online Savings Mobile App?

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Rabobank's Online Savings Mobile Banking app for Australia is available on the Apple App store for Apple devices and Google play store for Android devices. Simply search for the latest version by typing in "Rabobank Online Savings Mobile Banking AU" and follow the download prompts.

You can also watch this short, helpful video on how to download and set up the Rabobank Online Savings Mobile App:

Can I use the app while traveling?

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The great thing about the Digipass is that it can operate overseas. As long as you have the Digipass and access to the internet you can perform all your normal transactions online.

If you use an Android or Apple device, you may wish to take advantage of our Mobile App to access your funds.

Hope this helps!

If you are already overseas, you can call us on +612 8115 2558 if you have any questions or require any assistance. We’re here from 6am to 8pm Sydney-time, Monday to Friday.

Can I have more than one customer number logged in?

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At this stage, you can only have one subscription per device.

For now, if you have more than one Rabobank Online Savings customer number (previously RaboDirect), you may be interested in installing the App on a separate device and register your second customer number. Otherwise, you can choose to remove your current customer number and register your second customer number on your device by selecting ‘I Forgot my PIN’.

It’s important to note, this will override your replace your customer number and you’ll need your Digipass when registering.

We’re continuing to take on-board feedback regarding the Rabobank Online Savings Mobile App, as we aim to improve your mobile banking experience.

Should you require any further assistance, please feel free to respond to this email or call our Sydney-based team on 1800 445 445 Monday to Friday 6am-8pm (Sydney time).

Can I install the Rabobank Online Savings Mobile App on more than one device?

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Yes, you can download and register the Rabobank Online Savings Mobile App on as many devices as you need to.

You’ll need your customer number and Digipass to register the first time, and the steps are the same as logging in to internet banking.

How do I register for the Rabobank Online Savings Mobile Banking App?

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To register for mobile banking, you’ll need your Digipass and customer number. You can watch this short, step by step video or follow the steps below to register. Hint: The Digipass steps are the same as logging in to internet banking.

After downloading the app:

  1. Choose ’Register’ from the main menu
  2. Read and acknowledge your agreement with the Terms and Conditions; if you’d like to see a full version of these conditions, they’re also available on the Rabobank website.
  3. Enter your Rabobank Online Savings customer number in the first field
  4. Use your Digipass to generate an authorisation code (just like logging in) and enter it in the next field.

Steps to generate your Digipass code are:

  1. Press the orange key to start your Digipass.
  2. Enter your 5 digit Digipass PIN.
  3. Your Digipass will display 'APPLI'.
  4. Press 1 to generate your 6 - 8 digit code, enter this code in the box and tap 'Continue'
  5. Choose and confirm a five digit PIN to use for mobile banking. When you choose your PIN, just make sure it's not 5 consecutive or repeating numbers. This last step activates the Digipass in your app. So after you've registered, you won't need to use your Digipass device with the mobile app except if re-installing or installing on a new device.

How to log in and out of the app

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Once you've registered for mobile banking, use your five-digit Mobile Banking PIN to log in and manage your savings wherever you are.

If you're having trouble entering or remembering your PIN, you have five attempts before your access is blocked.

Logging out happens automatically when:

  • You leave the app (by pressing the home button or switching to another app)
  • Your phone goes to sleep mode
  • You lock your phone screen
  • No interactions have been made after 3 minutes
  • If you accept a phone call while using the app

How to reset blocked access to mobile banking

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If you've entered your PIN incorrectly five times and blocked your access to mobile banking, you can register again using your Digipass and customer number. To do this, use the "I forgot my PIN" option on the login screen and follow the steps to register (just like you did the first time).

How do I reset my Mobile App PIN?

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If you've forgotten your mobile banking PIN, you can reset your registration from the app log in screen by tapping ‘I forgot my PIN’. You'll be prompted to reset your registration using your customer number and Digipass (just like when you first registered for mobile banking).

Do I need to provide my Tax File Number and what is withholding tax?

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It is not compulsory for you to provide us with your Australian Tax File Number however, if you choose not to*, we are obliged by law to withhold tax on any interest paid or credited to you at the withholding top marginal income tax rate (currently 47%) and pay this to the Australian Taxation Office on your behalf. to satisfy your expected tax liability.

* and we also do not have a valid tax exemption, or an ABN if applicable, from you.

To provide us with your Tax File Number, please contact us on 1800 445 445 between 6am and 7pm (Sydney time), Monday to Friday, or alternatively you can send us a secure message with the details by logging in to your Rabobank Online Savings account and clicking the blue envelope on the top right hand side of your screen.

To make a claim on all interest withheld from you, simply lodge it with your tax returns, or if you are in a position where you are unable to do so, please consult the Australian Tax Office or your Tax Agent.

If you have any questions, please call our friendly team and we’ll be more than happy to assist.

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