The RaboDirect Mobile Banking App has been replaced by a new app, so the old app will no longer work and should be uninstalled. If you haven’t already, you’ll need to download our new Rabobank Online Savings AU Mobile Banking App here.
Rabobank's Online Savings Mobile Banking app for Australia is available on the Apple App store for Apple devices and Google play store for Android devices. Simply search for the latest version by typing in "Rabobank Online Savings Mobile Banking AU" and follow the download prompts.
Rabobank Online Savings products are designed and intended for use by the majority of retail customers. Unfortunately our systems and processes are not designed to enable us to offer deposit accounts to certain types of customers who may require a higher level of processing or monitoring due to regulatory requirements. Examples of customers we are unable to offer savings accounts to include (but is not limited to) wholesale depositors, professional investment entities and charities.
No, you can only have 1 Digipass for each account you hold with us. If you have multiple accounts, e.g. personal and joint you will get multiple Digipasses, but you will only ever get one Digipass for each account.
Yes, you can download and register the Rabobank Online Savings Mobile App on up to six devices per account.
You’ll need your customer number and Digipass to register the first time, and the steps you take are the same as logging in to online banking.
Rabobank Online Savings accounts are designed to be opened and managed online, and can only be applied via our online application process.
Yes! If you have your Rabobank Online Savings account number, you can immediately transfer money into your Rabobank account.
You will find your Rabobank Online Savings account number on your welcome letter which comes together with your Digipass.
You will not be able to transfer money out until you have linked your accounts. This is for security and compliance purposes.
No, however giving us a direct debit authority on your Linked Account means you can move money from your Linked account into your Rabobank Online Savings account by giving us a 'Transfer In' instruction. If you do not provide a direct debit authority, you will only be able to transfer funds into your Rabobank account using your external account(s).
Yes, this comes with all of our accounts to enable you to transfer funds, it acts as your savings hub. Don’t worry though, it doesn’t have any fees.
Yes, the PIN you create in the mobile app is for that mobile device only; you'll still need to use your Digipass when logging in to Rabobank Online Banking site as you normally would.
To provide a direct debit authority, login to your account. Under the 'My details' section, click on Linked account and check the box next to Direct Debit authority. You will need to authorise this change using your Digipass.
Just make a copy of the original document, and then take the original and the copy along with your original Drivers License, original Birth Certificate or original Passport to one of the following authorised parties in Australia:
A person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner (however described);
Document certifiers must not be related to the applicant (e.g. their parent, child, brother, sister, aunt, uncle or cousin, spouse or partner of the customer) or the application (e.g. Director of the business, employee, trustee). The document certifier also cannot be a person who lives at the same address as the customer.
To certify the copy of the document, they will need to:
All documents need to be certified in the last 6 months and we require one certification statement per document (unless it is explicitly clear that the certification statement applies to more than one document).
To register for mobile banking, you’ll need your Digipass and customer number. The steps you take to register are the same as logging in to online banking.
After downloading the app:
1. Choose "Register for mobile banking" from the main menu
2. Read and acknowledge your agreement with the Terms and Conditions; if you’d like to see a full version of these conditions, they’re also available on the Rabobank website.
3. Enter your Online Savings customer number in the first field
4. Use your Digipass to generate an authorisation code (just like logging in) and enter it in the next field.
Steps to generate your Digipass code are:
1. Press the orange key to start your Digipass.
2. Enter your 5 digit Digipass PIN.
3. Your Digipass will display 'APPLI'.
4. Press 1 to generate your 6 - 8 digit code, enter this code in the box and tap 'Continue'
5. Choose and confirm a five digit PIN to use for mobile banking. When you choose your PIN, just make sure it's not 5 consecutive or repeating numbers.
This process builds the Digipass in to your app. So after you've registered, you won't need to use your Digipass with the mobile app.
Visit the Rabobank Digipass activation page and complete three simple steps to activate your Digipass for the first time.
The first step is to get an activation code.
You will need to enter your customer number, date of birth and then select how you would like to receive your secure code (either via email or SMS).
Clicking ‘Send secure code’ will send the activation code via the preferred channel and will be delivered to you within 10 minutes.
The second step is to set your personal Digipass PIN.
To do this you will need to:
Press the orange button on your Digipass
Enter the 5 digit activation code that Rabobank sent you either via email or SMS
Enter your own new and unique 5 digit PIN
Re-enter your new 5 digit PIN to confirm
Your Digipass will now be active with your new PIN
Direct Debit only occurs once your account has been verified
Yes, RaboDirect will only debit funds from your Linked account that have been requested by you.
Rabobank takes online banking security seriously, our mobile banking app is no exception.
To keep mobile banking convenient, the steps you take when you register for mobile banking creates a "built-in" version of your Digipass. It is unique to each device you register with so the two factor security layer you're used to having around your savings is always with you. All of your mobile banking sessions and transactions are validated and authorised using the Digipass software together with your mobile banking PIN.
Our online savings accounts have no minimum account opening balances. However our Term Deposits require a minimum investment of $1000.
We require document certification to be done by an authorised third-party.
Even if you are an authorised certifier yourself, we will still require a third party to certify your documents for you. A list of authorised certifiers is provided above and on page 1 of your printed application form.
No, you can only have one active Linked account.
If you requested us to transfer the money from your Linked account to create the Term Deposit on your behalf; this is automatically created the day after the Linked Account has been verified and funds are received into your Rabobank account.
Please keep in mind that it can take up to 2 working days for Rabobank to receive electronically transferred funds from your nominated Linked Account.
If you indicated that you will transfer funds into your Rabobank account yourself, then this will be automatically set up for you the day after we have received the funds.
The interest rate quoted for Term Deposits is honoured for 10 working days from the date of your application.
"Your Digipass is the security token to access your Rabobank Online Savings account and authorise your transactions.
The Digipass randomly generates single-use security access codes for transaction authorisations.
Your Welcome Pack includes detailed instructions on how to use it so please keep these as a reference guide you can refer back to."
A direct debit authority allows your Rabobank account to withdraw the funds you requested directly from your Linked account.
A Linked account is an everyday transaction account that you hold with another Australian bank. This is the account used to transfer money in and out of your Online Savings account. Please make sure your Rabobank Online Savings account and Linked account are in the same name.
You will need to provide your personal details and every day bank account details for your Linked account.
SMSF accounts may require further documentation. If you are required to send in further documentation, these items will be listed at the end of the account opening form.
If you chose to have an initial deposit debited from your Linked account (when you were opening your Rabobank account), this amount will be automatically debited the next business day after we have verified your Linked account.
Please keep in mind that it can take up to 2 working days for Rabobank to receive electronically transferred funds from your nominated Linked account.
As of the 1st of July 2017, all Australian banks are required to collect information about foreign tax residents (under the Common Reporting Standard – CRS, & Foreign Account Tax Compliance Act - FATCA). We need this information before we can open your account.
For more information download our leaflet
If you have requested a Digipass activation or unlock code and the email or SMS message has not arrived within ten minutes, please call us on 1800 445 445, Monday-Friday 8am-7pm email us at clientservicesAU@Rabobank.com
Generally there are two reasons:
1. You haven’t linked your account or
2. You did not have sufficient funds in your Linked account to cover the amount you chose to transfer as part of the account opening process.
If not, please contact us on 1800 445 445 from 8am to 7pm (AEST), Monday to Friday, or email us at clientservicesAU@rabobank.com
The interest rate quoted for Term Deposits is honoured for 10 working days from the date of your application.
After that time, your Term Deposit will be set up at the current advertised interest rate for your chosen term.
To ensure you get the interest rate you applied for, your Rabobank High Interest Savings Account must receive cleared funds from your Linked account within 10 days of your application for us to set up your Term Deposit as requested.
Your Term Deposit will not be set up if the interest rate after 10 days is lower than the interest rate at the time you applied for your Term Deposit.
Please note that it can take up to 2 working days for electronic fund transfers to reach your Rabobank Online Savings account from your Linked account.
Yes, don’t throw the Digipass away just yet. You will need it to set up the Mobile Banking App and it’s always handy to keep for a back up. For example, if you need to access online banking via your desktop.
