FAQs - Over the Counter Transactions
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FAQs - Over the Counter Transactions

How can I deposit cheques and cash into my account?

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You have two options for depositing cash and cheques through Australia Post’s Bank@Post service:

1. Use your VISA debit card as the preferred method for making deposits for eligible accounts.

  • You can use your VISA debit card at Bank@Post to deposit cash and cheques, and to make cash withdrawals.
  • To apply for a Rabobank VISA debit card, please complete this form and email it to our Client Services Team at sydney.client.services@rabobank.com who will action your request. Alternatively, you can fax the form to us on (02) 8115 1016.

2. Use the Bank@Post deposit slip which is available on your monthly account statement (free), or you can order a Bank@Post deposit book (charges apply).

  • You can use the Bank@Post deposit slip at Bank@Post to deposit cash and cheques.
  • The Bank@Post deposit slip can be used by non-VISA debit card holders.
  • Deposit slips cannot be used to make cash withdrawals.

Note that the payee name on the cheque must match the name of account for both options.

Australia Post has a network of over 3,500 Post Offices that offer the Bank@Post service.

What is the preferred option for payments into my Rabobank account?

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Electronic Funds Transfer (EFT) is the preferred option for deposits, providing a more direct and secure means of payment processing.

Cheque deposits will still be accepted however, in line with significantly reduced usage, we expect cheques will be phased out in the coming years.

When you issue invoices, we suggest that you consider adding wording similar to the following to indicate your payment preference.

We prefer payment by EFT to BSB and Account <provide your BSB & account details>

If you wish to pay by cheque, please make cheques payable to <the account name on your Rabobank statement>

How long does it take for a deposit with Bank@Post to become available in my account?

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Different timeframes apply for Bank@Post deposit slip and VISA debit card deposits.

Deposits using a Bank@Post deposit slip 

Cash deposited using a Bank@Post deposit slip is available in your account overnight.

For cheques deposited using a Bank@Post deposit slip, value is received into your account overnight, with funds available once they are cleared (up to 5 working days).

Deposits using a VISA debit card

Cash deposited using a VISA debit card is available in your account immediately.

For cheques deposited using a VISA debit card, value is received into your account immediately, with funds available once they are cleared (up to 5 working days).

Can I withdraw funds using an ATM?

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Yes, you can use your Rabobank VISA debit card to withdraw cash from any ATM. Please note that there may be fees associated with these transactions that are charged by the ATM provider – you will be advised on the ATM screen before proceeding with the withdrawal.

How can I find my nearest Bank@Post outlet?

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Information on Bank@Post services, participants, and locations can be found here: https://auspost.com.au/money-insurance/banking-and-payments/bank-at-post

What is the maximum OTC cash withdrawal amount at Bank@Post?

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The maximum over the counter cash withdrawal amount for Bank@Post is $2000 per account, per day.

What is the maximum OTC cash deposit amount at Bank@Post?

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The maximum over the counter cash deposit amount for Bank@Post is $9,999.95 per account, per day.

Please note that some smaller Bank@Post agencies have a limit of $3000 to minimise security risks.

What is the maximum OTC cheque deposit amount at Bank@Post?

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The maximum over the counter cheque deposit amount for Bank@Post is $999,999.99 per deposit, with a limit of 99 cheques per deposit.

We are working on a solution that will allow you to deposit cheques $1million and over at Bank@Post. For now, you can send cheques $1million and over to our Operations team, or drop them in to your local branch.

Can Smart ATMs be used for cheque deposits?

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No, Smart ATMs cannot be used for deposits into Rabobank accounts.

Will I be charged a fee for using Bank@Post?

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Rabobank does not pass on Bank@Post service fees, meaning that no fees will be charged for over the counter cheque and cash deposits, or inward cheque dishonours.

Can Bank@Post staff see my account balance?

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Bank@Post staff cannot see your banking information or transaction history. 

Australia Post offers the option for you to print your account balance on your receipt when you deposit using your VISA debit card. You will be prompted on the pin pad at each transaction to make a choice to print or not print your account balance.

Who can use the Bank@Post deposit slip?

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The Bank@Post deposit slip can be used by any depositor (including non-VISA debit card holders such as accountants and administrative staff) to make deposits on behalf of the account owner.

The deposit slip provides a secure method to deposit cash and cheques. The barcode cannot be altered, and depositors cannot make withdrawals, or see account details including balances.

How do I use the Bank@Post deposit slip?

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Present your deposit slip along with cash or cheques at your nearest Bank@Post outlet.

Detach the deposit slip from the rest of your account statement to maintain privacy.

The deposit slip can only be used for cash and cheque deposits into the account named on the deposit slip.

You must ensure that printed copies of the deposit slip are of sufficient quality to be scanned by the Bank@Post scanner.

If you are depositing large volumes of cheques, you can order a book of deposit slips (charges apply). Please contact our Client Services Team on 1800 025 484.

What if I need more deposit slips?

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Printed deposit slips will be retained by Australia Post. You can print multiple deposit slips from your statement should you need to make separate deposits.

You can also use your deposit slip digitally on your phone. Simply download your monthly statement, and present the deposit slip on your phone along with the cash or cheque to be deposited to Bank@Post.

Please note that printed or digital deposit slips must be of sufficient quality to be read by the Bank@Post scanner.

If you are depositing large volumes of cheques, you can order a book of deposit slips (charges apply). Please contact our Client Services Team on 1800 025 484.

Who do cheques need to be made out to?

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The payee name on the cheque must match the account name on the Bank@Post deposit slip.

Where both the business name and trading name are included on the deposit slip, Bank@Post will accept a cheque made out to either the business name or the trading name.

For example, if the deposit slip says ‘ABC Farming, trading as XYZ Produce’, Bank@Post would also accept a cheque made out to ‘XYZ Produce’, or to ‘ABC Farming’.

It is not possible to have additional deposit slips printed with names other than the account name.

Which of my accounts is eligible for a Bank@Post deposit slip?

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Accounts that are eligible will have the Bank@Post deposit slip printed at the bottom of your monthly account statement.

Accounts that are eligible include (but are not limited to) the following:

  • Rural All in One
  • Rural Term Loans
  • Residential Loans
  • SMSF Term Loans
  • Cash Management Accounts

Accounts that are NOT eligible include (but are not limited to) the following:

  • Seasonal Loans – Cotton
  • Deposits (Term Deposits, Call Deposits, FMD & Security Deposits)

How will Australia Post ensure cheques are deposited into the correct account when using a VISA debit card?

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Bank@Post terminals will present three options for your deposit – Savings, Cheque and Credit. Rabobank links Cheque and Credit to the same account, so in total two accounts can be linked to a single card. How your accounts are linked is determined by you when your card is ordered.

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