skip to content

Browse the FAQs Categories

Do I still need anti-virus software and a firewall if I install TrustDefender™ Client?

Share
Yes, it is strongly recommended. Using TrustDefender™ Client with anti-virus software and a firewall provides a layered approach that offers the best online protection.

How can I increase my online security?

Share
We strongly recommend that our Internet Banking users install TrustDefender™ Client, a free security software package providing you with an additional layer of protection.
 
As part of our commitment to your internet banking security, we offer TrustDefender™ Client at no cost to our customers.
 
Your online security is a serious issue that shouldn't be overlooked. If you choose to install TrustDefender™ Client, it will help protect you during the time you are logged in to Internet Banking and ensure you're made aware of any potential security threats.
 
TrustDefender™ Client delivers these benefits:
  • Free for our Internet Banking users.
  • Helps protect your personal and financial information whilst banking online with us.
  • Performs a simple security check of your computer, and will advise if it detects your computer is compromised.
  • Complements your existing security tools.
  • Works for both Windows and Mac OS X operating systems.
  • Installs in minutes, and is easy to use.

How easy is it to install and use?

Share
TrustDefender™ Client is quick and simple to install, doing so automatically at the click of a button, and installation should take only a few minutes. Once installed, the software will run automatically whenever you login to Internet Banking. It will alert you of any issues that are identified, whilst providing a step by step guide to fixing them. If no issues are found, it will operate in the background without interrupting your online banking.

How will it impact my Rabobank Internet Banking session?

Share
TrustDefender™ Client will not restrict, nor slow down your Rabobank Internet Banking session unless it detects an issue. It will run seamlessly in the background, will notify you of any potential threats, and will give you the option of fixing them. If any issues are identified you don't need to fix them straight away, as it will allow you to login securely whilst maintaining protection using 'Safe & Secure' mode. TrustDefender™ Client will prevent you from accessing third party websites whilst logged into a secure Rabobank Internet Banking session in order to protect you from fraudulent activity. You can always end the protection temporarily if you wish to visit other websites.

How will TrustDefender™ Client protect me?

Share
TrustDefender™ Client will initially perform a check on the health and security status of your computer just prior to logging into Internet Banking. If any potential issues are identified, it will provide you with instant feedback on how to fix them, or give you the option to continue logging in using a 'Safe and Secure' mode. When logged in to Internet Banking, TrustDefender™ Client will help protect the connection between your computer and Rabobank by stopping applications that may put you at risk. This includes prohibiting malicious software from running, as well as stopping third party web-sites from attempting to access your computer or from capturing your private information.

Is my existing security software compatible with TrustDefender™ Client?

Share
TrustDefender™ Client is an extra layer of security that complements and sits across existing security solutions when you bank online. It is designed to work in conjunction with existing security software, such as anti-virus, anti-spyware and a personal firewall.

What do I do if TrustDefender tells me I have a 'Security Threat Identified'?

Share

TrustDefender™ Client will display the security status of your computer before you start your Rabobank Internet Banking session. If it detects a threat, you will be informed of what that threat is. You may want to try and fix the problem, and by clicking on the 'Fix it' button you will be taken to the TrustDefender 'Fix it' website, where a detailed description of how to fix the problem is displayed.

If you choose not to fix the problem immediately, you can click on 'Safe & Secure' and continue your Internet Banking session, and TrustDefender™ Client will continue to help protect you for this session.


What do I do if TrustDefender tells me I have 'Security Risks Identified'?

Share

TrustDefender™ Client will display the security status of your computer before you commence your Rabobank Internet Banking session. If it detects any risks, you will be informed what that risk is. You may want to try and fix the problem, and by clicking on the 'Fix it' button, you will be taken to the TrustDefender 'Fix it' website, where a detailed description of how to fix the problem is displayed. 

If you choose not to fix the problem immediately, you can click on 'Safe & Secure' and continue your Internet Banking session, and TrustDefender™ Client will continue to help protect you for this session.

Where can I get help?

Share

For all technical queries regarding TrustDefender™ Client, ThreatMetrix is available to assist you. There is online help available at ThreatMetrix's website at http://www.threatmetrix.com/support where you can ask questions, or refer to a knowledge base to learn solutions to problems. Or you can call ThreatMetrix's toll-free support line on 1800 060 884

For general queries on TrustDefender™ Client or Internet Banking, please contact our Internet Banking InfoLine on 1800 640 442.

Where do I download TrustDefender?

Share

Just go to this site to install 

Why can't I open another internet site while TrustDefender™ Client is running?

Share
TrustDefender™ Client helps protect you by preventing access to third-party websites while your secure Internet Banking session is in progress. This prevents the risk of a website with malware attached recording personal information, or interacting with your Internet Banking session. If you do wish to open the internet site, you can do so by clicking the 'End Protection' button that will appear in your browser, or by closing down TrustDefender™ Client via the Exit button. Before doing so, we recommend you logout of your Internet Banking session.

Why is the TrustDefender™ Client Notification Bar displayed?

Share
The TrustDefender™ Client Notification Bar provides a unique, secure system to assure you that you are on the genuine Rabobank website. The notification bar is part of the TrustDefender™ Client software and provides a means to identify Rabobank, and enables the "Secure Lockdown" of your computer. The TrustDefender™ Client Notification Bar is also used to provide security notifications should there be any issues that need your attention.

Why should I consider installing if I already have anti-virus software?

Share
TrustDefender™ Client is not a replacement for traditional anti-virus software; it performs a different, yet complimentary service. Traditional anti-virus software typically needs to become aware of a live security threat before acting, whereas TrustDefender™ Client stops any malicious or unfamiliar applications from running in the first place. TrustDefender™ Client will not require regular updates to protect against the latest types of malicious software, unlike traditional anti-virus solutions. It will work side by side with antivirus software, and should be considered a part of your overall security solution.

Will I incur a renewal fee when the license expires?

Share
If you download the free version of TrustDefender™ Client from our site, you will not be required to pay a renewal fee as Rabobank will cover this cost on your behalf. If however you upgrade to the 'Gold' edition at your own expense, then you will incur renewal fees.

Will I need to update TrustDefender™ Client on a regular basis?

Share
No, you should not need to update TrustDefender™ Client regularly once installed. The software links back to TrustDefender's Central Intelligence Server, and any updates to the existing version will be performed automatically without any action required by you. You will however be asked to install the latest version of TrustDefender™ Client once or twice a year, which we strongly recommend in order to maintain the most up to date security. You will not incur any cost for such updates.

Will it stop me from transacting if it detects an issue?

Share
No, it will not restrict you from transacting online. If TrustDefender™ Client detects a potential threat, it will alert you of the issue. You will have the option of fixing the issue straight away, or you can continue your session in a 'Safe and Secure' mode without interruption, and remain protected.

Will the software work with non Rabobank online banking or web-sites?

Share
No, the TrustDefender™ Client package that is available to download via Rabobank for free will only work with our Internet Banking.

Will TrustDefender™ Client work with my computer?

Share
TrustDefender™ Client works with all browsers and will work with Windows XP Home & Professional including service packs 1, 2, and 3; 2000; Vista including service pack 1, and Windows 7, 32bit and 64bit. It will also work on the Mac OS X platform.