FAQs - Compliments and Complaints
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If you’d like to speak to us, we’re available Monday to Friday 6.00 am to 8.00 pm (Sydney time) on 1800 445 445.

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We are working on getting this resolved and apologise for any inconvenience caused.
Rabobank
 

FAQs - Compliments and Complaints

Where can I find Rabobank’s policy and procedure on complaints?

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Rabobank’s Complaints Policy is available on our website and in our rural branches or you can click on this link: complaints policy.


How can I register a complaint with Rabobank?

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You can register a complaint by calling us, emailing us or visiting a rural branch.

For Rabobank Online Savings customers - please submit your comments using the online form or contact our Client Services Unit.

For Farm Business (Rural Banking) customers - please call / visit your local branch, submit your comments using the online form or contact our Client Services Unit.

You can submit your comments via email.

Please visit our website www.rabobank.com.au/compliments-and-complaints.

When sending your message to us, please include your name, address and contact details as well as your complaint and what action(s) you have taken. Also let us know what you would like to see as an outcome.

You can contact our Client Services Unit by:
Phone: 1800 025 484 (Free call)
Between 8am and 6pm (Sydney time), Monday to Friday
Fax: 02 8115 1016
Email: sydney.client.services@rabobank.com
Post: Client Services Manager
Rabobank, GPO Box 4577, Sydney NSW 2001

For security reasons, please DO NOT provide any confidential or account specific information via email.


How long will it take to resolve my complaint?

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For matters that can’t be resolved immediately, we aim to provide you with a resolution within 30 days of the day you raise the matter with us or we’ll inform you that we need more time. In these circumstances, we will inform you of the reasons for the delay, provide you with monthly updates and specify a date by which we will provide you with a resolution.


What if I’m not happy with the complaint investigation outcome?

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If you are not satisfied with our internal dispute resolution process or outcome, you have the following options:


What if I am facing difficult circumstances

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At Rabobank we will try and help you whatever the circumstances. Please visit the following link:

Difficult Circumstances | Rabobank Australia