Please note from 15 March 2024 any Australian Variable Rate changes to the All in One - Regulated Loan Standard Line of Credit will be made available on our website and in The Australian newspaper and any changes to the credit fees and charges to the All in One - Regulated Loan Standard Line of Credit will be communicated to you in writing and made available on our website click here for more information).

Rabobank warns of an increased risk of scam and fraudulent activity including fictitious emails regarding fake Rabobank Term Deposits. Protect yourself online https://www.rabobank.com.au/security

FAQs - Compliments and Complaints

Rabobank's Complaints Policy is available on our website and in our rural branches or you can click on this link: complaints policy.

 

You can register a complaint by calling us, emailing us or visiting a rural branch.

For Rabobank Online Savings customers - please submit your comments using the online form or contact our Client Services Unit.

For Farm Business (Rural Banking) customers - please call / visit your local branch, submit your comments using the online form or contact our Client Services Unit.

You can submit your comments via email.

Please visit our website www.rabobank.com.au/compliments-and-complaints.

When sending your message to us, please include your name, address and contact details as well as your complaint and what action(s) you have taken. Also let us know what you would like to see as an outcome.

You can contact our Client Services Unit by:
Phone: 1800 025 484 (Free call)
Between 8am and 6pm (Sydney time), Monday to Friday
Fax: 02 8115 1016
Email: sydney.client.services@rabobank.com
Post: Client Services Manager
Rabobank, GPO Box 4577, Sydney NSW 2001

For security reasons, please DO NOT provide any confidential or account specific information via email.

 

For matters that can't be resolved immediately, we aim to provide you with a resolution within 30 days of the day you raise the matter with us or we'll inform you that we need more time. In these circumstances, we will inform you of the reasons for the delay, provide you with monthly updates and specify a date by which we will provide you with a resolution.


If you are not satisfied with our internal dispute resolution process or outcome, you have the following options:

At Rabobank we will try and help you whatever the circumstances. Please visit the following link:

Difficult Circumstances | Rabobank Australia