If you are in imminent danger of physical harm call the police on 000 immediately.
If you feel you are at risk of harm, physically, emotionally or financially, or need some extra care to regain or maintain control of your finances, we are here to support you and, as needed, refer you to external support.
If you are experiencing any of the following, please let us know:
As well as physical and sexual violence, family and domestic violence includes threatening and coercive behaviour, emotional, psychological, and/or financial abuse (including elder abuse and electronic transaction abuse).
We are here to support you if you tell us you are in a family and domestic violence situation and can help you by looking at ways you can regain or maintain control of your finances and financial independence.
Financial abuse (which includes elder abuse and electronic transaction abuse) can happen to anyone, particularly when a person might be dependent on others for their day-to-day care or social contact.
Financial abuse occurs when someone takes away another person’s access to money or other financial resources, manipulates another person’s financial decisions, or uses another person’s money or financial resources, without their knowledge or consent.
Financial abuse can limit a person’s access to a safe home, adequate food or medical care. A ‘financial abuser’ can be someone you have known for a very long time, or someone you hardly know. A ‘financial abuser’ can also be someone that is employed to take care of you.
We understand that it can be very hard to talk about, report or stop financial abuse. If you suspect financial abuse is occurring, please speak with one of our staff members separately from your support person, friend or carer. Rabobank’s contact details are listed under the “How we can help" section below. When you tell us that you suspect financial abuse is occurring, depending on your personal circumstances, we will look at ways to support you.
Elder abuse can be a single, or repeated act, or lack of appropriate action that occurs in any kind of relationship where there is an expectation of trust, which causes distress or harm an older person.
Elder abuse can be physical, emotional, psychological, sexual, financial, or reflect intentional or unintentional neglect.
Electronic transaction abuse is the use of digital payment channels as an alternate messaging service to send abuse or threaten abuse via the description and reference fields in payment transactions. Digital payment channels are often used to avoid blocks on other channels like SMS, phone or social media to reach the recipient.
Customers can report offensive and/or abusive messages received via inbound payments by submitting an Enquiry or by calling Rabobank. Rabobank’s contact details are listed under the “How we can help" section below.
Offensive and/or abusive messaging reported to Rabobank will be sent to a dedicated Rabobank employee for review and action. Appropriate action will be taken for customers not acting in line with Rabobank’s updated product and internet banking services conditions of use and terms and conditions.
We have listed some examples of possible indicators that you might be in a financially abusive situation below:
You are being pressured to:
Your:
Or:
We understand that life doesn’t always run smoothly, and you may find yourself needing help when dealing with difficult and challenging circumstances. It could be that your life isn’t going as planned because you are suffering from:
You can speak to our call centre or branch staff about your banking needs; we’re here to help.
Rabobank Australia (Farm & Agribusiness) |
Rabobank Online Savings (RaboDirect) |
phone1800 025 484 MON – FRI 6am - 8pm (Sydney time)
or call your local area manager.
|
phone1800 445 445 MON – FRI 6am - 8pm (Sydney time) |
We can help you look at ways you can regain or maintain control of your finances and financial independence. Including:
Once you’ve told us about your situation, here are some of the ways we can help:
Security:
Privacy:
Other assistance:
You can also reach out to us at any time to discuss whether:
Or how to:
There are a range of supports available to help you or someone you know in the following situations. For support services applicable to your situation, click the relevant title.
Lifeline provides free, 24-hour telephone crisis support service in Australia covering suicide prevention and mental health support and emotional assistance.
24 hours a day, 7 days a week.
Contact details:
Tel: 13 11 14
Lifeline Australia - 13 11 14 - Crisis Support. Suicide Prevention
A national family violence and sexual assault service.
24 hours a day, 7 days a week.
Contact details:
Tel: 1800 737 732
www.1800respect.org.au/
Information and advice on family relationship issues and parenting arrangements after separation.
8am-8pm Monday to Friday,
10am-4pm Saturday.
Contact details:
Tel: 1800 050 321
https://www.familyrelationships.gov.au/talk-someone/advice-line
Provides payments, social work counselling and third-party referrals. Centrelink also provides crisis payments for victims of domestic violence or other extreme circumstance who have left their home and cannot return.
Contact details:
Provides a Farmer Assistance Hotline and various support services such as Farm Household Allowances, Rural Financial Counsellors, Wellbeing and Mental Health Support, Drought Community Support, etc.
Contact details:
Farmer Assistance Hotline: 13 23 16 (Monday to Friday, 8am to 5pm local time)
https://www.awe.gov.au/agriculture-land/farm-food-drought/drought
FarmHub provides support to farmers including:
Contact details:
Financial abuse (which includes elder abuse and electronic transaction abuse) can happen to anyone, particularly when a person might be dependent on others for their day-to-day care or social contact.
Financial abuse occurs when someone takes away another person’s access to money or other financial resources, manipulates another person’s financial decisions, or uses another person’s money or financial resources, without their knowledge or consent.
Financial abuse can limit a person’s access to a safe home, adequate food or medical care. A ‘financial abuser’ can be someone you have known for a very long time, or someone you hardly know. A ‘financial abuser’ can also be someone that is employed to take care of you.
We understand that it can be very hard to talk about, report or stop financial abuse. If you suspect financial abuse is occurring, please speak with one of our staff members separately from your support person, friend or carer. When you tell us that you suspect financial abuse is occurring, depending on your personal circumstances, we will look at ways to support you.
Elder abuse
Elder abuse can be a single, or repeated act, or lack of appropriate action that occurs in any kind of relationship where there is an expectation of trust, which causes distress or harm an older person.
Elder abuse can be physical, emotional, psychological, sexual, financial, or reflect intentional or unintentional neglect.
Electronic transaction abuse
Electronic transaction abuse is the use of digital payment channels as an alternate messaging service to send abuse or threaten abuse via the description and reference fields in payment transactions. Digital payment channels are often used to avoid blocks on other channels like SMS, phone or social media to reach the recipient.
Cyber-crime is a serious problem. Below is the link to Rabobank’s cyber security website page which gives some tips and resources to help you protect yourself online. If you need assistance or notice suspicious activities on your account, you should contact us immediately. Also, if you believe you may be experiencing or are a victim of cyber-crime, you should seek legal advice and support. Below is a list of support services.
You can talk to a free and independent financial counsellor from anywhere in Australia.
Contact details:
Tel: 1800 007 007
https://ndh.org.au/
AFCA is a free, independent dispute resolution scheme to deal with complaints from consumers and small businesses about financial services products.
Contact details:
Tel: 1800 931 678
https://www.afca.org.au
You can get guidance on general financial matters as well as specific information on protecting your money and yourself from financial abuse.
Contact details:
http://www.moneysmart.gov.au/life-events-andyou/families/financial-abuse
Can provide advice on intervention orders, family law and civil / credit and debt matters.
Contact details:
Find a legal aid commission at www.nationallegalaid.org/
Provides advice on AVOs, family law, financial counselling and other general civil law.
Contact details:
Find a local CLC at https://clcs.org.au/
Provides face-to-face legal advice through outreach services and runs a partnership to provide family law advice through Family Relationship Centres.
Contact details:
www.wlsa.org.au/ or
www.familyrelationships.gov.au/
The e-Safety Commission’s Be Connected program is designed to help older people navigate online banking.
Contact details:
Topic library (esafety.gov.au)
Sometimes unexpected things happen, or you may need someone to handle your affairs, or you could be planning for the future. This could be because you may have been injured in an accident, going on a holiday or working overseas or looking at entering aged care. This page provides you with information on how to plan ahead, information about powers of attorney and when they might be appropriate. This page does not cover medical powers of attorney. Consider planning ahead by setting up a power of attorney.
If you are deaf and / or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.
Contact details:
Tel - voice relay number: 1300 555 727
SMS – relay number: 0423 677 767
National Relay Service | Department of Infrastructure, Transport, Regional Development and Communications, Australian Government
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