If you are in imminent danger of physical harm call the police on 000 immediately.
If you feel you are at risk of harm, physically, emotionally or financially, or need some extra care to regain or maintain control of your finances, we are here to support you and, as needed, refer you to external support.
If you are experiencing any of the following, please let us know:
As well as physical and sexual violence, family and domestic violence includes threatening and coercive behaviour, emotional, psychological, or financial abuse (including elder abuse).
Financial abuse occurs when someone takes away another person’s access to money, manipulates another person’s financial decisions, or uses another person’s money without their consent.
Elder abuse can be defined as “a single, or repeated act, or lack of appropriate action, occurring within any relationship where there is an expectation of trust which causes harm or distress to an older person”.
Financial abuse can happen to anyone, particularly those who are dependent on others. It may also coincide with physical, sexual and mental abuse or neglect.
This may be committed by formal and informal carers, supporters, representatives or others. Indicators that you may be in a financial abuse situation may include:
You are being pressured to:
Your:
Or:
We understand that life doesn’t always run smoothly, and you may find yourself needing help when dealing with difficult and challenging circumstances. It could be that your life isn’t going as planned because you are suffering from:
You can speak to our call centre or branch staff about your banking needs; we’re here to help.
Rabobank Australia (Farm & Agribusiness) |
Rabobank Online Savings (RaboDirect) |
phone1800 025 484 MON – FRI 6am - 8pm (Sydney time)
or call your local area manager.
|
phone1800 445 445 MON – FRI 6am - 8pm (Sydney time) |
We can help you look at ways you can regain or maintain control of your finances and financial independence. Including:
Once you’ve told us about your situation, here are some of the ways we can help:
Security:
Privacy:
Other assistance:
You can also reach out to us at any time to discuss whether:
Or how to:
There are a range of supports available to help you or someone you know in the following situations. For support services applicable to your situation, click the relevant title.
Lifeline provides free, 24-hour telephone crisis support service in Australia covering suicide prevention and mental health support and emotional assistance.
24 hours a day, 7 days a week.
Contact details:
Tel: 13 11 14
Lifeline Australia - 13 11 14 - Crisis Support. Suicide Prevention
A national family violence and sexual assault service.
24 hours a day, 7 days a week.
Contact details:
Tel: 1800 737 732
www.1800respect.org.au/
Information and advice on family relationship issues and parenting arrangements after separation.
8am-8pm Monday to Friday,
10am-4pm Saturday.
Contact details:
Tel: 1800 050 321
https://www.familyrelationships.gov.au/talk-someone/advice-line
Provides payments, social work counselling and third-party referrals. Centrelink also provides crisis payments for victims of domestic violence or other extreme circumstance who have left their home and cannot return.
Contact details:
Provides a Farmer Assistance Hotline and various support services such as Farm Household Allowances, Rural Financial Counsellors, Wellbeing and Mental Health Support, Drought Community Support, etc.
Contact details:
Farmer Assistance Hotline: 13 23 16 (Monday to Friday, 8am to 5pm local time)
https://www.awe.gov.au/agriculture-land/farm-food-drought/drought
FarmHub provides support to farmers including:
Contact details:
National free call phone number that automatically redirects callers seeking information and advice on elder abuse with local phone line services.
Contact details:
Tel: 1800 353 374
Has information and resources available for older Australian and the broader community.
Contact details:
Knowledge Hub Compass: https://www.compass.info/
Provides advice on domestic and family violence and the law in Australia.
Contact details:
http://www.familyviolencelaw.gov.au/
You can talk to a free and independent financial counsellor from anywhere in Australia.
Contact details:
Tel: 1800 007 007
https://ndh.org.au/
AFCA is a free, independent dispute resolution scheme to deal with complaints from consumers and small businesses about financial services products.
Contact details:
Tel: 1800 931 678
https://www.afca.org.au
You can get guidance on general financial matters as well as specific information on protecting your money and yourself from financial abuse.
Contact details:
http://www.moneysmart.gov.au/life-events-andyou/families/financial-abuse
Can provide advice on intervention orders, family law and civil / credit and debt matters.
Contact details:
Find a legal aid commission at www.nationallegalaid.org/
Provides advice on AVOs, family law, financial counselling and other general civil law.
Contact details:
Find a local CLC at https://clcs.org.au/
Provides face-to-face legal advice through outreach services and runs a partnership to provide family law advice through Family Relationship Centres.
Contact details:
www.wlsa.org.au/ or
www.familyrelationships.gov.au/
The e-Safety Commission’s Be Connected program is designed to help older people navigate online banking.
Contact details:
Topic library (esafety.gov.au)
Provides information on helping a customer set up their support team.
Contact details:
Safe-and-Savvy-web.pdf (ausbanking.org.au)
The Australian Guardianship and Administration Council (AGAC) website has links to State and Territory agencies with information on power of attorney documents and other guardianship issues. The AGAC has produced a guide for customers about making an enduring power of attorney for financial decisions: You Decide Who Decides.
Contact details:
https://www.agac.org.au/about-us
ABA consumer fact sheet: Setting up a power of attorney to help manage your banking needs.
Contact details:
Power-of-Attorney-Fact-Sheet-Oct-2019.pdf (ausbanking.org.au)
ADACAS is an independent, not-for-profit, advocacy organization helping people with disabilities, people with mental health conditions, older people and their carers.
Contact details:
SUPPORTING DECISIONS – Support My Decision (support-my-decision.org.au)
The Cognitive Decline Partnership Centre, University of Sydney has produced a supported decision-making guide for people living with dementia or family members and carers.
Contact details:
SDM_Handbook_Online_Consumers-ReducedSize.pdf (sydney.edu.au)
The National Dementia Helpline is a free telephone service that provides information and advice to:
Contact details:
Tel: 1800 100 500
The National Dementia Helpline | Dementia Australia
The Moneysmart website was created to help you take steps to improve your personal finances. This page provides guidance on managing dementia.
Contact details:
If you are deaf and / or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.
Contact details:
Tel - voice relay number: 1300 555 727
SMS – relay number: 0423 677 767
National Relay Service | Department of Infrastructure, Transport, Regional Development and Communications, Australian Government
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